Senior IT Process Improvement Specialist

Analog Devices, Inc.; Cavite City; On-site; PHP 1,004,400 - 1,674,000; Full time

Job summary

Analog Devices, Inc. in Cavite, Philippines is seeking a Senior Process Specialist to drive IT process improvement, governance, and operational excellence across Engineering Infrastructure IT.

You will analyze, document, standardize, and optimize IT processes to boost efficiency, service quality, and compliance. The ideal candidate brings 3–5+ years in process improvement, strong project management, data-driven decision making, and excellent stakeholder engagement to deliver sustainable

Qualifications

• Bachelor’s degree in Information Technology, Engineering, Business, or related field.
• 3–5+ years of experience in process improvement, IT operations, service management, or BPM.
• Experience leading cross-functional projects and process improvement initiatives.
• Strong analytical, problem-solving, and project management skills.
• Experience with process documentation, workflow design, and governance.
• Advanced reporting and analytics using Excel, Power BI, ServiceNow Reporting, or similar tools.

Responsibilities

• Analyze and improve IT processes, workflows, and operational practices.
• Identify gaps, inefficiencies, and opportunities for standardization.
• Develop and maintain process documentation, SOPs, workflows, and knowledge articles.
• Drive continuous improvement initiatives and measure their effectiveness.
• Facilitate root cause analysis and corrective action planning.
• Lead and support process improvement and operational initiatives.
• Develop project plans, timelines, risk logs, and action trackers.
• Monitor project progress, manage risks, and ensure timely delivery.
• Provide status updates and reporting to stakeholders and leadership.
• Partner with Engineering, IT, and business teams to gather requirements and drive improvements.
• Facilitate workshops, process reviews, and stakeholder discussions.
• Communicate project updates, recommendations, risks, and business impacts.
• Build strong relationships and drive alignment across teams.
• Ensure processes align with company standards, policies, and governance requirements.
• Support audits, compliance reviews, and operational assessments.
• Define and track KPIs, operational metrics, and improvement initiatives.
• Prepare dashboards, reports, presentations, and leadership updates.
• Identify opportunities to automate and simplify workflows.
• Support solutions using ServiceNow, Power Automate, AI tools, and other platforms.
• Promote innovation and best practices that improve productivity and service quality.

Skills

Process improvement

Project management

Stakeholder management

Analytical thinking

Communication

Education

Bachelor’s degree in IT/Engineering/Business

Tools

ServiceNow

Jira

Visio

Power Automate

Microsoft Project

Job description

Analog Devices, Inc. in Cavite, Philippines is seeking a Senior Process Specialist to drive IT process improvement, governance, and operational excellence across Engineering Infrastructure IT.

You will analyze, document, standardize, and optimize IT processes to boost efficiency, service quality, and compliance. The ideal candidate brings 3–5+ years in process improvement, strong project management, data-driven decision making, and excellent stakeholder engagement to deliver sustainable