Senior Process Specialist

Analog Devices, Inc. (ADI); Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Analog Devices, Inc. in the Philippines is seeking a Senior Process Specialist to drive IT process improvement, governance, and operational excellence across Engineering Infrastructure IT.

You will analyze, document, standardize, and optimize IT processes to improve efficiency, service quality, compliance, and business outcomes. The role requires 3–5+ years of experience, collaboration across Engineering IT and business teams, and proficiency with ServiceNow, Power Automate, and analytics tools.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, Business, or related field.
• 3-5+ years of experience in process improvement, IT operations, service management, or business process management.
• Experience leading cross-functional projects and process improvement initiatives.
• Strong analytical, problem-solving, and project management skills.
• Experience with process documentation, workflow design, and governance.
• Advanced reporting and analytics skills using Excel, Power BI, ServiceNow Reporting, or similar tools.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Process Improvement: Analyze and improve IT processes, workflows, and operational practices; identify gaps and standardize procedures.
• Project Management: Lead and support process improvement initiatives; develop project plans and track progress.
• Stakeholder Management: Partner with Engineering, IT, and business teams to gather requirements and drive improvements.
• Governance & Reporting: Ensure processes align with standards; define KPIs and prepare leadership updates.
• Automation & Innovation: Identify opportunities to automate workflows with ServiceNow, Power Automate, and AI tools.

Skills

Process improvement

Project management

Stakeholder management

Analytical skills

Governance

Reporting & analytics

Education

Bachelor’s degree in IT/Engineering/Business

Tools

ServiceNow

Power Automate

Excel/Power BI

Job description

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.

Position Summary We are seeking a Senior Process Specialist to drive process improvement, governance, and operational excellence initiatives across Engineering Infrastructure IT. This role is responsible for analyzing, documenting, standardizing, and optimizing IT processes to improve efficiency, service quality, compliance, and business outcomes. The ideal candidate combines process improvement expertise, project management skills, data-driven decision-making, and stakeholder engagement to deliver sustainable operational improvements.

Key Responsibilities

• Process Improvement Analyze and improve IT processes, workflows, and operational practices. Identify gaps, inefficiencies, and opportunities for standardization. Develop and maintain process documentation, SOPs, workflows, and knowledge articles. Drive continuous improvement initiatives and measure their effectiveness. Facilitate root cause analysis and corrective action planning.
• Project Management Lead and support process improvement and operational initiatives. Develop project plans, timelines, risk logs, and action trackers. Monitor project progress, manage risks, and ensure timely delivery. Provide status updates and reporting to stakeholders and leadership.
• Stakeholder Management Partner with Engineering, IT, and business teams to gather requirements and drive improvements. Facilitate workshops, process reviews, and stakeholder discussions. Communicate project updates, recommendations, risks, and business impacts. Build strong relationships and drive alignment across teams.
• Governance & Reporting Ensure processes align with company standards, policies, and governance requirements. Support audits, compliance reviews, and operational assessments. Define and track KPIs, operational metrics, and improvement initiatives. Prepare dashboards, reports, presentations, and leadership updates.
• Automation & Innovation Identify opportunities to automate and simplify workflows. Support solutions using ServiceNow, Power Automate, AI tools, and other platforms. Promote innovation and best practices that improve productivity and service quality.

Required Qualifications

• Bachelor’s degree in Information Technology, Engineering, Business, or related field.
• 3-5+ years of experience in process improvement, IT operations, service management, or business process management.
• Experience leading cross-functional projects and process improvement initiatives.
• Strong analytical, problem-solving, and project management skills.
• Experience with process documentation, workflow design, and governance.
• Advanced reporting and analytics skills using Excel, Power BI, ServiceNow Reporting, or similar tools.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications

• Experience supporting Engineering IT, Infrastructure, Cloud, or Enterprise Technology environments.
• Knowledge of ITIL and IT Service Management practices.
• Experience with Lean Six Sigma, Continuous Improvement, or Operational Excellence methodologies.
• Familiarity with Agile, Waterfall, or Hybrid project delivery models.
• Experience with ServiceNow, Jira, Visio, Power Automate, and Microsoft Project.
• Knowledge of workflow automation, AI tools, and digital transformation initiatives.
• ITIL, Lean Six Sigma, PMP, CAPM, Agile, or Scrum certifications are a plus.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: Variable

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X. Come join ADI - a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.