Senior IT Operations & Security Engineer - Philippines

TDCX; Philippines; Hybrid; PHP 558,000 - 949,000; Full time

Benefits offered by this job

Medical and insurance coverage

Flexible working arrangements

World-class workspaces

Learning and development plans

Direct public transport access

Job summary

TDCX invites applications for a System Administrator role in the Philippines, supporting server infrastructure and end-user devices. You will monitor servers, manage Active Directory, DNS, and file services, and ensure backups and security controls.

You will provide technical support to users and collaborate on vulnerability management. Ideal candidates will have a degree in IT/Engineering or related fields and 2+ years of relevant experience, with strong English communication skills.

Qualifications

• Diploma or Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Safety Management, Engineering or a related qualification.

Responsibilities

• Monitor, maintain, and manage servers and infrastructure services, such as Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, firewalls, etc.
• Develop and implement housekeeping routines, monitoring system and infrastructure service logs.
• Ensure that back-up operations are executed and completed, ensuring the integrity of back-up operations periodically in order to restore from back-up as required.
• Provide technical support for the end users needs, such as personal computers (PCs), laptops, network printer, and emails.
• Conduct root cause analysis of incidents and provide permanent resolution to these incidents.
• Handle privilege access, system configuration compliance, and vulnerability management collaboration.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Windows Server

Active Directory

DNS

Networking fundamentals

Technical support

English communication

Education

Bachelor's degree in IT/Engineering

Tools

Windows Server

Active Directory

DNS

SMTP/FTP servers

IIS

Job description

TDCX invites applications for a System Administrator role in the Philippines, supporting server infrastructure and end-user devices. You will monitor servers, manage Active Directory, DNS, and file services, and ensure backups and security controls.

You will provide technical support to users and collaborate on vulnerability management. Ideal candidates will have a degree in IT/Engineering or related fields and 2+ years of relevant experience, with strong English communication skills.