Senior IT Operations Analyst - Service Desk & Ticketing

HRTX; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

HRTX is seeking an IT Operations Analyst at a senior level to support ticket dispatching operations and chat support. The role includes managing the ManageEngine Service Desk and overseeing service desk projects and enhancements across related desks.

The ideal candidate holds a IT-related Bachelor's degree, is familiar with Microsoft 365, and has hands-on experience with ManageEngine or ServiceNow ticketing systems. ITIL and CBAP certifications are preferred.

Qualifications

• Bachelor's degree in IT or related field.
• Knowledgeable in ManageEngine Service Desk Plus.
• Familiar with Microsoft 365.
• Preferably experienced with ticketing systems like ManageEngine or ServiceNow.
• ITIL certified (Preferred).
• CBAP - Preferred certification.
• Willing to report regularly to the Makati Office.

Responsibilities

• Provides support for ticket dispatching operations and chat support.
• Manages and administers the ManageEngine Service Desk.
• Oversees projects and enhancements related to other service desks (Support Service Desk).

Skills

MS 365 knowledge

Education

Bachelor's degree in IT/CS/related

ITIL certified (Preferred)

CBAP - Preferred

Tools

ManageEngine Service Desk Plus

ServiceNow

Job description

HRTX is seeking an IT Operations Analyst at a senior level to support ticket dispatching operations and chat support. The role includes managing the ManageEngine Service Desk and overseeing service desk projects and enhancements across related desks.

The ideal candidate holds a IT-related Bachelor's degree, is familiar with Microsoft 365, and has hands-on experience with ManageEngine or ServiceNow ticketing systems. ITIL and CBAP certifications are preferred.