Senior IP Services Engineer – 24/7 Global Support

PCCW GLOBAL Limited; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

PCCW Global Limited is seeking a seasoned Level2 IP network engineer to provide operations support for IP-based services and on-site assistance to our client base in a 24x7 environment.

You will resolve issues remotely, escalate to NOCs and work with core engineering to implement solutions, including migrations and cloud NNIs. Strong CCNP/CCIE knowledge and Juniper certs are favored; shifting schedules required.

Qualifications

• 5+ years of relevant working experience in IP-based services.
• CCNP/CCIE level of experience or knowledge; Juniper cert is a plus.
• Strong knowledge of IP/IPv6/BGP/MPLS/IPSec SDWAN and cloud technologies.
• Good written and verbal communication; able to work in shifting schedules.

Responsibilities

• Provide Level2 operations support for IP-based services including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, and Managed Router/Firewall Services.
• Remote technical support with on-site coverage as needed; 24x7 on-call participation.
• Serve as escalation point for NOCs and collaborate with core engineering to resolve issues.
• Support migrations and onboarding of new products, including NNI/Cloud NNI.
• Operate within Virtual Team structures and ensure proper handover in a global 24x7 support context.

Skills

IP networks

IPv6

BGP

MPLS

SD-WAN

Networking basics

Education

CCNP/CCIE certification

Juniper certification (advantage)

Tools

Cisco IOS-XR

JunOS

Linux

Iperf

Job description

PCCW Global Limited is seeking a seasoned Level2 IP network engineer to provide operations support for IP-based services and on-site assistance to our client base in a 24x7 environment.

You will resolve issues remotely, escalate to NOCs and work with core engineering to implement solutions, including migrations and cloud NNIs. Strong CCNP/CCIE knowledge and Juniper certs are favored; shifting schedules required.