Senior Instructional Designer (Manila)

TDCX, Inc.; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Attractive remuneration and perks

Medical, insurance & social security

World-class workspaces

Flexible working arrangements

Coaching & mentoring

Global company environment

Job summary

TDCX, Inc. is seeking a Senior Instructional Designer to plan and deliver comprehensive training programs for new hires in Manila. You will develop manuals, multimedia materials, and training content, and regularly assess effectiveness to drive improvements.

Ideal candidates have at least a diploma or degree in a related field, strong English communication, and proficiency in e-content design and presentation. The role offers growth within a global BPO environment.

Qualifications

• Advanced degrees in related field required or equivalent.
• 2+ years in training or instructional design preferred.
• Proficient in MS Office and standard e-learning tools.

Responsibilities

• Plan and deliver full training programs for new hires, including product, soft skills, and on-the-job training.
• Develop training manuals, multimedia visuals, and other educational materials.
• Regularly follow up to evaluate training effectiveness and provide improvements.
• Assess existing programs and implement enhancements.
• Conduct Training Needs Analysis and develop staff performance programs.
• Support service quality initiatives and continuous improvement.

Skills

Strong communication

Interpersonal skills

Presentation skills

Training delivery

e-content design

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Tools

Microsoft Office

Job description

Job Description - Senior Instructional Designer (MANILA)

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
• Develop new training programs / manuals, multimedia visual aids, and other educational materials
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive / co-drive service quality initiatives for continuous service standards improvement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.
• Preferable with 2 years of working experience in the related field is required for this position
• Proficient in the use of Microsoft Office programs
• Strong communication and interpersonal skills
• Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Excellent verbal and written communication skills in English and the language of the supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .