Senior Insights & Quality Analyst: Data-Driven Improvement

Concentrix; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

Concentrix in Metro Manila is seeking a Strategic Insight & Process Improvement Analyst to collaborate with internal and client teams, understand business strategies, and identify opportunities to streamline processes. You will manage analytics projects, perform data analysis, develop KPI reports, and ensure quality assurance while maintaining clear communication with stakeholders.

The role emphasizes teamwork, accountability, and continuous improvement to deliver measurable value for clients

Qualifications

• Bachelor’s degree with 2–4 years of experience in analysis, QA, and KPI management.
• Strong analytical skills and ability to generate actionable insights.
• Excellent communication and quality assurance capabilities.

Responsibilities

• Collaborate with internal and client teams to understand strategies and processes.
• Manage and scope analytical projects, perform data analysis, and provide recommendations.
• Create KPI-focused reports and present findings to stakeholders.
• Drive continuous quality improvements and ensure customer satisfaction.

Skills

Analytical thinking

Insightful reporting

Communication skills

Quality assurance

KPI management

Education

Bachelor's degree

Tools

Microsoft Office

Python

SQL

AI tools

Job description

Concentrix in Metro Manila is seeking a Strategic Insight & Process Improvement Analyst to collaborate with internal and client teams, understand business strategies, and identify opportunities to streamline processes. You will manage analytics projects, perform data analysis, develop KPI reports, and ensure quality assurance while maintaining clear communication with stakeholders.

The role emphasizes teamwork, accountability, and continuous improvement to deliver measurable value for clients