Senior Infor M3 SCM Consultant

CGI (PHILIPPINES) INC.; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

CGI (PHILIPPINES) INC. seeks an experienced Infor M3 SCM Senior Consultant to join our ERP AMS team in the Philippines. You will provide expert functional support, optimize modules, and lead incidents and changes with a focus on continuous improvement.

You will mentor junior consultants, review documentation, and collaborate with clients to drive operational excellence. Onsite 1x weekly in McKinley, Taguig, with a mid-shift schedule.

Qualifications

• 8+ years of hands-on experience in Infor M3 SCM functional consulting or support.
• Infor Certified M3 Cloud Sales Management and Logistics Consultant OR Infor Certified M3 Cloud Warehousing & Procurement Consultant.
• Comprehensive understanding of end-to-end supply chain processes.
• Proven track record in application support or AMS delivery environments for Infor M3.
• Proficiency with incident and service management tools (e.g., ServiceNow, Remedy).
• Strong analytical and problem-solving abilities with a focus on sustainable solutions.
• Excellent leadership, stakeholder management, and communication skills.
• Bachelor’s Degree in Engineering, Supply Chain, Information Systems, or a related discipline.
• Must be amenable to working onsite 1x a week in McKinley, Taguig, on a mid-shift schedule.

Responsibilities

• Provide senior-level functional expertise across key Infor M3 SCM modules, including Purchase Management, Inventory Control, Manufacturing, and Logistics Execution.
• Lead and oversee the resolution of incidents, service requests, and change requests, ensuring compliance with SLA commitments.
• Conduct root cause analysis (RCA) for recurring issues and drive preventive measures.
• Evaluate and implement configuration enhancements or process improvements to optimize system performance and business outcomes.
• Collaborate with cross-functional teams to ensure seamless end-to-end process integration.
• Guide and mentor mid-level and junior consultants, promoting knowledge sharing and adherence to best practices.
• Review and approve documentation such that functional designs, SOPs, and training materials.
• Partner with clients and internal stakeholders to identify opportunities for continuous improvement and operational excellence.

Skills

Infor M3 SCM

Incident management

ServiceNow

Remedy

Leadership

Communication

Problem solving

Analytical thinking

End-to-end supply chain

Education

Bachelor’s degree in Engineering/Information Systems/Supply Chain

Tools

Infor M3 Cloud Suite

ITIL Foundation

Job description

Position Description

We are looking for an experienced Infor M3 SCM Senior Consultant to join our ERP Application Management Services (AMS) team. The successful candidate will be responsible for providing expert functional support, system optimization, and leadership within Infor M3 Supply Chain Management (SCM) modules.

Your future duties and responsibilities

• Provide senior-level functional expertise across key Infor M3 SCM modules, including Purchase Management, Inventory Control, Manufacturing, and Logistics Execution.
• Lead and oversee the resolution of incidents, service requests, and change requests, ensuring compliance with SLA commitments.
• Conduct root cause analysis (RCA) for recurring issues and drive preventive measures.
• Evaluate and implement configuration enhancements or process improvements to optimize system performance and business outcomes.
• Collaborate with cross-functional teams to ensure seamless end-to-end process integration.
• Guide and mentor mid-level and junior consultants, promoting knowledge sharing and adherence to best practices.
• Review and approve documentation such that functional designs, SOPs, and training materials.
• Partner with clients and internal stakeholders to identify opportunities for continuous improvement and operational excellence.

Required qualifications to be successful in this role:

• 8+ years of hands-on experience in Infor M3 SCM functional consulting or support.
• Infor Certified M3 Cloud Sales Management and Logistics Consultant OR Infor Certified M3 Cloud Warehousing & Procurement Consultant
• Comprehensive understanding of end-to-end supply chain processes.
• Proven track record in application support or AMS delivery environments for Infor M3.
• Proficiency with incident and service management tools (e.g., ServiceNow, Remedy).
• Strong analytical and problem-solving abilities with a focus on sustainable solutions.
• Excellent leadership, stakeholder management, and communication skills.
• Bachelor’s Degree in Engineering, Supply Chain, Information Systems, or a related discipline.
• Must be amenable to working onsite 1x a week in McKinley, Taguig, on a mid-shift schedule.

Preferred Qualifications:

• Experience with various M3 versions, including Infor M3 CloudSuite (CE), will be an advantage.
• Any Infor M3 Professional Certification
• ITIL Foundation certification or equivalent experience in ITIL-based service delivery.
• Exposure to global AMS delivery models, including 24x7 support environments.
• Experience in leading small functional teams or workstreams.