Senior ICT Operations Specialist

MicroSourcing International; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time off with cash conversion

Performance bonuses

Life insurance coverage

Team events and activities

Job summary

MicroSourcing is seeking a Senior ICT Operations Specialist for on-site work at BGC, Taguig, with day shift. This role oversees end-to-end project requests from sales orders to billing and closure, ensuring policy compliance and accurate data across systems.

You will lead the MNS Operations Analyst team, support project accounting, manage contracts and billing milestones, and coordinate with sales, finance, and vendors to ensure timely post‑sales operations.

Qualifications

• At least 5 years’ experience in similar roles.
• Working knowledge of SAP Project and SAP Sales Document modules.
• Strong analytical skills and SAP understanding to ensure accurate revenue recognition and timely billing.

Responsibilities

• Lead and manage MNS Operations Analyst team within SLA.
• Support project accounting and administration through project life cycle.
• Manage contracts changes, milestones, and revenue realization.
• Oversee billing, invoicing, and post-sales coordination with sales and finance.
• Ensure governance, record maintenance, and timely project closure.

Skills

Strong analytical

Stakeholder management

Tools

SAP

Accounting system

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position

Senior ICT Operations Specialist

Location

BGC, Taguig

Work setup & shift

Onsite | Day shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Be a part of something big at MicroSourcing! We're building a new team to support a dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Job Summary

This role is responsible for the end-to-end management of allocated project requests, from sales order and contract setup through ordering, billing, and project closure.

Acts as the primary point of contact for order-related information, ensuring efficient processing and compliance with company policies.

Maintains accurate financial, commercial, and billing requirements, supports customer and stakeholder queries, and liaises with internal teams and vendors to deliver seamless post-sales operations.

Oversees governance, record maintenance, and relationship management to ensure timely and accurate project execution and closure.

Your Role

As an ICT Operations Specialist Senior, you will:

Project & Contract Management

• Lead & manage MNS Operations Analyst team
• Create project accounts in the accounting system within SLA along with ensuring accurate project baseline creation.
• Support the Project Managers /coordinators by performing project accounting and administration tasks through the project life cycle.
• Manage contract changes, project variations, project closures
• Creation, release and management of billing milestones
• Timely and accurate implementation of contracts assisting in ensuring revenue is realised.

Sales Document Management

• End to end ownership of orders to provide support and knowledgeable support to sales and other finance teams
• Creating Sales Orders and contracts and regularly monitoring and chasing the progress of orders with internal and external parties.
• Post-Sales Support – co-ordination of invoicing & credits and creating replacement sales orders when required.
• Creation of any required SAP materials.

Revenue Assurance/Billing release

• Reconciliation and production of monthly fixed contracts working with source data from multiple systems.
• Creation and billing of product and maintenance milestones.

Non-negotiables

What You Need:

• At least 5 years’ experience in similar roles
• Working knowledge of Project and Sales Document Module of SAP.

Preferred Skills/expertise

• Understand how sales, delivery, financial, operational and customer inter-relationships work and how to drive results from them.
• Sound knowledge of project accounting principles and ability to understand customer contracts to ensure accurate revenue recognition and on time customer billing.
• Strong analytical and SAP understanding to ensure customer billing outcomes are delivered.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply