Senior Host, Business Development

melcoresorts; Parañaque; On-site; PHP 391,000 - 614,000; Full time

Job summary

Melco Resorts is seeking a Senior Host, Business Development to lead VIP services at Signature counters and gaming floor hosting. You will build relationships with premium players and serve as their personal point of contact to deliver exceptional guest experiences.

This role requires strong English communication, the ability to work rotating shifts, and a proactive, service-oriented attitude. Knowledge of casino products, promotions, and resort facilities is an advantage.

Qualifications

• Bachelor's or higher in Business Administration or Marketing is preferred.
• Excellent interpersonal and communication skills in English are required.
• Multilingual abilities are an added advantage.

Responsibilities

• Locate and develop new and existing premium players.
• Cultivate relationships with premium players and act as their personal contact to ensure excellent service.
• Greet patrons, provide proactive service, and anticipate guest needs across casino areas.
• Understand and cross-sell all casino products, promotions, and resort facilities.
• Participate in casino events and promotions targeted to premium guests.
• Maintain and grow the customer database for management use.
• Achieve quotas and assist premium members with membership transactions, comps, and reservations.
• Maintain confidentiality of customer information.

Skills

Interpersonal skills

English communication

Multilingual

Team player

Customer service orientation

Education

Tertiary qualifications

Degree in Business Administration or Marketing

Tools

Computer literacy

Job description

REQ14994 Senior Host, Business Development (Open)

POSITION SUMMARY:

The Senior Host, Business Development is responsible to carry out all daily Signature Counter operations and Signature gaming floor hosting services. She / He acts as a front-line sales and customer service ambassador to ensure a high standard of guest relations is provided to all premium patrons in accordance with established service standards. Constantly strive to delight our guests; exceed their expectations through gracious, enthusiastic, and personalized service.

PRIMARY RESPONSIBILITIES:

1. Locate, identify, and develop new/existing premium players
2. Cultivates relationship with existing players and increase loyalty by serving as a personal contact to premium players to ensure excellent customer service
3. Stations at designated areas to maintain excellent service and contribute to guest satisfaction by greeting all patrons and provide proactive service by anticipating and meeting their needs
4. Maintains full understanding and cross selling of all casino products, promotions, and resort facilities
5. Participates and assist in all casino events and promotions which are targeted to premium guests
6. Maintains and growth accurate database for management's information and evaluation
7. Achieves client's quotas / targets / goals as assigned by the Company
8. Assists premium members with all membership related transactions, enquiries, comps redemption and transport / accommodation / dining / show reservations.
9. Always maintains strict confidentiality of customer information.

QUALIFICATIONS:

1. I. Experience
2. 1. Proven experience in VIP Services and/or Premium player fields
3. 2. Experience in gaming marketing field and relevant experience in event and promotion field is an advantage
4. 3. Knowledge in Philippines casino business model is an advantage
5. 4. At least one-year experience in sales or customer service field, preferably in casino marketing is preferred
6. II. Education
7. 1. Tertiary qualifications
8. 2. Degree holder or above in Business Administration or marketing field is an advantage
9. III. Skills / Competencies
10. 1. Computer literate
11. 2. Excellent interpersonal and communication skills in English
12. 3. Multilingual or ability to converse in foreign language(s) will be an added advantage
13. 4. Able to define problems, collect data, establish facts, and draw valid conclusions
14. 5. Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
15. 6. Able to analyze collected data in the report format
16. IV. Other Attributes
17. 1. A team player
18. 2. Proven customer service orientation, energetic and enthusiastic
19. 3. Pleasant and mature disposition
20. 4. Able to work on rotating shifts
21. 5. Able to work under pressure and result driven
22. 6. To be flexible and accommodating as this may require extra hours out of normal work hours