Senior Global Remote Customer Support Specialist II

Coinbase, Inc.; Manila; On-site; PHP 718,000 - 878,000; Full time

Job summary

Coinbase, Inc. is hiring a Customer Support Specialist II in Manila.

You will join a high-performing team dedicated to delivering empathetic and efficient support across multi-channel inquiries, resolving issues, and ensuring a positive experience for Coinbase customers globally. The role requires 2–3 years in customer support or fintech/crypto, excellent communication, and the ability to work across departments.

Qualifications

• 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
• Must read, write and speak English fluently.
• Experience across multiple support channels: voice, messaging, and email.

Responsibilities

• Provide multi-channel support (phone, messaging, email) to Coinbase customers.
• Investigate, troubleshoot and resolve customer issues efficiently.
• Be a trusted advisor, listen, empathize, and track issues accurately.

Skills

Customer support experience

English proficiency

Crypto/fintech knowledge

Communication across departments

Tools

Google apps

JIRA

Salesforce Service Cloud

Amazon Connect

Job description

Coinbase, Inc. is hiring a Customer Support Specialist II in Manila.

You will join a high-performing team dedicated to delivering empathetic and efficient support across multi-channel inquiries, resolving issues, and ensuring a positive experience for Coinbase customers globally. The role requires 2–3 years in customer support or fintech/crypto, excellent communication, and the ability to work across departments.