Senior Global Analytics & Insights Strategist

Concentrix; Canlandog; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix is seeking a Sr. Analyst, Global Analytic Insights in Bacolod City, Philippines. You will partner with internal and client teams to extract strategic insights from data, map processes, and drive actionable improvements across business units.

The role emphasizes data-driven decision making, stakeholder communication, and measurable outcomes. You will analyze calls, chats, and other inputs to surface revenue opportunities and efficiencies, while coordinating with operations and clients

Qualifications

• Bachelor’s degree in related field from a four-year college or university with two to four years related experience.
• Strong analytical skills and ability to use descriptive statistics & predictive analytics methods to translate data into business insights.
• Ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts.
• Willing to align to a North American work schedule.
• Willing to work onsite fully or as needed on client/account/business needs.
• Excellent communication and collaboration skills, with particular focus on promoting analysis and proposing solutions.
• Demonstrated ability in following through with project/solutions implementation.

Responsibilities

• Strategic Insight: Understand business strategies, processes, and services in partnership with internal and client units.
• Process Review and Improvement: Map end-to-end processes and identify risks with mitigation strategies.
• Analytical Project Management/Participation: Scope and manage analytical projects and document timelines.
• Communication and Relationship Management: Keep stakeholders informed and present findings to all levels, including executives.
• Data-Driven Decision Making: Develop and manage coherent reports to support action plans and validate insights.
• Teamwork and Accountability: Coordinate with team members to implement solutions and track outcomes.
• Call-Related and Analysis Tasks: Listen to live/recorded calls to generate data and identify improvement opportunities.

Skills

Strong analytical skills

Descriptive statistics

Predictive analytics

Data-driven decision making

Cross-functional collaboration

Education

Bachelor’s degree in related field

2–4 years related experience

Tools

Python (basics)

SQL

Databricks

AI tools

Job description

Concentrix is seeking a Sr. Analyst, Global Analytic Insights in Bacolod City, Philippines. You will partner with internal and client teams to extract strategic insights from data, map processes, and drive actionable improvements across business units.

The role emphasizes data-driven decision making, stakeholder communication, and measurable outcomes. You will analyze calls, chats, and other inputs to surface revenue opportunities and efficiencies, while coordinating with operations and clients