Senior Analyst, Global Analytics & Insights

Concentrix Philippines; Murcia; On-site; PHP 400,000 - 700,000; Full time

Job summary

Concentrix Philippines in Bacolod City is seeking a Sr. Analyst, Global Analytic Insights to deliver strategic business analysis, identify opportunities, and drive data‑driven improvements across client programs.

You will partner with internal and client units to understand business strategies and translate insights into actionable recommendations. The role requires strong analytical skills, experience with descriptive statistics and predictive analytics, and the ability to work with diverse

Qualifications

• Bachelor’s degree in related field with 2–4 years related experience.
• Strong analytical skills and ability to use descriptive statistics & predictive analytics methods to translate data into business insights.
• Ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts.
• Ability to adjust and adapt to constantly changing business needs & priorities.
• Verifiable skill in following through with project/solutions implementation.
• Excellent communication and collaboration skills, with particular focus on promoting analysis and proposing solutions.
• Ability to work quickly and efficiently without direction or supervision for extended periods.
• Advanced/expert skills in the use of Microsoft Office applications.
• Demonstrated ability in creative problem solving and innovative solution development.
• Willing to align to a North American work schedule.
• Willing to work onsite fully or as needed on client/account/business needs.

Responsibilities

• Strategic Insight – understand client business strategies, processes, and services; identify opportunities with impact and value; maintain stakeholder relationships and data-driven insights.
• Process Review and Improvement – map and review end-to-end processes; identify risks and mitigations; foster continuous improvement.
• Analytical Project Management/Participation – scope and manage analytical projects; work with operations/clients to understand problems; analyze data and present actionable recommendations; track impact.
• Communication and Relationship Management – inform stakeholders, manage needs across departments, present findings to executives.
• Data-Driven Decision Making – develop and manage reports; ensure data reliability; derive insights and support action plans.
• Teamwork and Accountability – drive client wins through improvements; coordinate with team members; follow through on initiatives and outcomes.
• Call-Related and Analysis Tasks – listen to calls to generate data and identify improvement opportunities; assess customer sentiment; package findings with recommendations.

Skills

Analytical skills

Descriptive statistics

Predictive analytics

Data storytelling

Communication

Education

Bachelor’s degree in related field

Tools

SQL

Python

Databricks

Microsoft Excel

Job description

Concentrix Philippines in Bacolod City is seeking a Sr. Analyst, Global Analytic Insights to deliver strategic business analysis, identify opportunities, and drive data‑driven improvements across client programs.

You will partner with internal and client units to understand business strategies and translate insights into actionable recommendations. The role requires strong analytical skills, experience with descriptive statistics and predictive analytics, and the ability to work with diverse