Senior Genesys Cloud Platform Engineer

TTEC Digital; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

TTEC Digital is seeking a Platform Adoption Specialist to drive MACD tasks in the Genesys Cloud platform. You will independently scope and execute configuration changes, coordinating with clients and Platform Adoption Coordinators to balance workload and ensure secure, compliant implementations.

Bring at least 3 years of hands-on Genesys Cloud experience and a GCP certification. You will manage multiple opportunities with minimal supervision while delivering high-quality results across

Qualifications

• Minimum 3 years of hands-on production experience working with the Genesys Cloud platform.
• GCP certification (Genesys Cloud Platform / Professional level or equivalent).
• Demonstrated ability to independently scope and execute complex configuration changes.

Responsibilities

• Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts.
• Manage a high volume of concurrent PA opportunities with strong prioritization and time-management skills.
• Perform configuration changes across the Genesys Cloud system, including lightweight custom IP development or integration work when required.
• Deliver high-quality, efficient implementations while adhering to Genesys Cloud, TTEC, and client best practices and security/compliance standards.
• Proactively communicate progress, risks, and completion status to internal coordinators, stakeholders, and clients.
• Partners with Platform Adoption Coordinators and fellow team members as needed to balance workload and resolve complex issues.
• Document all changes clearly and contributes to team knowledge-sharing resources.
• Stay current with Genesys Cloud releases, features, and capabilities to recommend optimization opportunities during PA engagements.

Skills

Genesys Cloud

GCP certification

MACD management

Technical proficiency

Communication skills

Tools

Genesys Cloud APIs

Ticketing systems

Job description

TTEC Digital is seeking a Platform Adoption Specialist to drive MACD tasks in the Genesys Cloud platform. You will independently scope and execute configuration changes, coordinating with clients and Platform Adoption Coordinators to balance workload and ensure secure, compliant implementations.

Bring at least 3 years of hands-on Genesys Cloud experience and a GCP certification. You will manage multiple opportunities with minimal supervision while delivering high-quality results across