Senior Fraud Investigations Lead — Strategy & Risk

East West Banking Corporation; Makati; Hybrid; PHP 1,800,000 - 2,600,000; Full time

Job summary

East West Banking Corporation (EastWest) is seeking an experienced Investigations Unit Head to lead the Fraud Investigation Team in a hybrid Taguig environment. You will oversee investigations across credit cards, loans, and other products, ensuring timely resolution and contributing to risk mitigation and detection strategy development.

The role emphasizes building partnerships with law enforcement and industry peers, driving capabilities, and delivering on operational targets while maintaining

Qualifications

• Bachelor's degree required.
• At least five years of experience in Fraud Management with strong knowledge of investigation and detection processes.
• Solid understanding of Retail and Consumer Banking products, operations, and fraud risk controls.
• Excellent communication and stakeholder management skills, with ability to influence and build partnerships.

Responsibilities

• Lead fraud investigations across cards, loans, and other banking products, ensuring timely review and closure.
• Analyze incidents and trends, propose process improvements and new controls.
• Drive development and implementation of fraud detection strategies and rules.
• Review and endorse case dispositions to ensure quality and compliance with standards.
• Coordinate with third-party vendors and partners for fraud recovery initiatives.
• Lead awareness and capability-building programs, partnering with internal and external stakeholders.

Skills

Fraud management

Fraud investigation

Stakeholder management

Leadership

Education

Bachelor's degree

Tools

Fraud detection tools

Job description

East West Banking Corporation (EastWest) is seeking an experienced Investigations Unit Head to lead the Fraud Investigation Team in a hybrid Taguig environment. You will oversee investigations across credit cards, loans, and other products, ensuring timely resolution and contributing to risk mitigation and detection strategy development.

The role emphasizes building partnerships with law enforcement and industry peers, driving capabilities, and delivering on operational targets while maintaining