Senior Financial Operations Disbursements Specialist

Manulife; Manila; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Manulife is hiring a Finance Operations Specialist to review client and agent requests, ensure accurate processing, and safeguard funds. You will handle disbursements, reissuance of funds, and stop payments, while producing daily Cognos reports and maintaining internal controls.

The role emphasizes analytical thinking, attention to detail, and clear communication within a hybrid work environment. The ideal candidate holds a Bachelor's degree and experience in back-office or cash operations, with

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in financial operations, cash control, disbursements, accounting support, banking operations, or back-office processing.
• Intermediate knowledge of Microsoft Excel and Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Thoroughly review and assess paperwork requests submitted by clients, agents, and broker-dealers to ensure all transactions and service requests are processed accurately, compliantly, and within established service standards.
• Review and facilitate the reissuance of returned funds originally deposited into contract holders' bank accounts to ensure timely resolution and minimize client impact.
• Generate and review daily operational reports using Cognos to ensure all special handling transactions are processed, monitored, and reported within required timelines.
• Review daily disbursement reports to identify, investigate, and resolve discrepancies promptly, helping to maintain financial accuracy and operational control.
• Perform timely and accurate processing of work items, including Variable and Fixed STOPPYMNT transactions, EFT Rejects, and assigned reporting or special project activities, to meet operational commitments and service expectations.
• Coordinate and resolve check returns, voids, stop payments, and hand-check pull requests to ensure proper governance, risk mitigation, and efficient handling of payment-related exceptions.
• Maintain accountability for the secure handling of all incoming and outgoing funds by ensuring adherence to internal controls, approval requirements, and financial risk management protocols.
• Manage special handling requests from various Business Units, ensuring all required approvals, particularly for high-value transactions, are obtained before the release of funds. This includes expedited deliveries, alternate mailing instructions, and other specialized disbursement requirements to safeguard company assets and maintain client satisfaction.
• Handle check returns, voids, stop payments, and hand-check pull requests to ensure proper control, tracking, and resolution of disbursement-related issues.
• Process stop-payment, cancellation, and reissue requests for checks to prevent unauthorized transactions and ensure funds are redirected accurately to the intended recipient.
• Conduct detailed reviews of checks and supporting documentation to verify that all deposits payable to the company are valid, complete, and in good order prior to acceptance.
• Ensure the accuracy and integrity of Cash Accounting records by correctly entering deposit and withdrawal transactions, supporting reliable financial reporting and reconciliation processes.

Skills

Analytical skills

Problem solving

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

Manulife is hiring a Finance Operations Specialist to review client and agent requests, ensure accurate processing, and safeguard funds. You will handle disbursements, reissuance of funds, and stop payments, while producing daily Cognos reports and maintaining internal controls.

The role emphasizes analytical thinking, attention to detail, and clear communication within a hybrid work environment. The ideal candidate holds a Bachelor's degree and experience in back-office or cash operations, with