Senior Financial Assistance Officer — Growth & Impact

Satellite Office; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Satellite Office is seeking a confident Financial Assistance Officer to join a fast-moving collections team. You will be the first contact for customers in early arrears, handling inbound and outbound calls and emails to understand situations and restore repayments.

You will build real conversations, propose workable options, and help shape team processes. This role offers training, growth, and a path toward senior responsibilities in a regulated environment.

Qualifications

• Excellent verbal and written communication abilities.
• Proven drive to find workable solutions for customers.
• Strong attention to detail and ability to manage multiple priorities.
• Comfort with learning new systems and processes quickly.
• Availability for Manila-time shift hours, Monday to Friday.

Responsibilities

• Be the first point of contact for customers in early arrears (calls and emails).
• Proactively discuss payment options with customers in early arrears.
• Process over-the-phone payments and set up payment arrangements.
• Support customers who want to pay out their loan or update account details.
• Coordinate default and legal notice issuance when required.
• Collaborate with case management and external partners to support customers.
• Suggest improvements to team processes, not just follow existing methods.

Skills

Communication skills

Solution-oriented

Attention to detail

Multitasking

Shift availability

Job description

Satellite Office is seeking a confident Financial Assistance Officer to join a fast-moving collections team. You will be the first contact for customers in early arrears, handling inbound and outbound calls and emails to understand situations and restore repayments.

You will build real conversations, propose workable options, and help shape team processes. This role offers training, growth, and a path toward senior responsibilities in a regulated environment.