Senior Enterprise Voice & AV Engineer: AWS & Teams

TP ICAP Americas Holdings

Manila

Hybrid

PHP 900,000 - 1,300,000

Full time

6 days ago

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Job summary

TP ICAP is seeking a Senior Engineer - Enterprise Voice and AV to guarantee reliability and scalability of global Unified Communications from our Manila office. You will lead critical migration projects, build automation, and provide L2/L3 support across regions.

The role focuses on AudioCodes SBCs, SIP trunking, Microsoft Teams Enterprise Voice, and Cisco environments, with a mid-shift schedule and hybrid work arrangement. Collaboration across teams is essential.

Qualifications

Extensive knowledge of enterprise voice technologies and Unified Communications.
Deep expertise in AudioCodes SBCs, configuration, migration and cloud deployment; SIP trunking experience.
Scripting skills (PowerShell, Python) for automation and orchestration.
Experience with Microsoft Teams Direct Routing and enterprise voice integration.
Cisco Unified Communications familiarity and gateway migrations.
CCNP or CCVP certification preferred.
Experience supporting global multi-region environments.

Responsibilities

Design, implement, and support enterprise voice solutions with AudioCodes SBCs, Cisco CUBEs, and cloud migration.
Lead voice projects such as migrating AudioCodes SBCs to AWS or Cisco gateways to AudioCodes SBCs.
Troubleshoot voice/video/IPTV services including Cisco IP phones and Teams Direct Routing.
Develop automation scripts for SBC configuration, monitoring, and bulk migrations.
Maintain proactive monitoring for high availability and reliability.
Act as L2/L3 escalation point for complex voice/AV issues.
Ensure compliance with Permit to Operate and Change Control processes.
Collaborate with global teams to fix issues and enhance services.