Senior Engineer, Enterprise Voice & AV

ICAP; Manila; Hybrid; PHP 1,339,000 - 2,009,000; Full time

Job summary

TP ICAP in Manila is seeking a Senior Engineer – Enterprise Voice and AV to ensure reliability, performance, and scalability of our global Unified Communications and voice infrastructure. You will lead migration projects, including AudioCodes SBCs to AWS and legacy Cisco gateways replacement, while driving AI-powered analytics for voice operations and global support.

The role requires expertise in AudioCodes SBCs, SIP trunking, and Microsoft Teams Direct Routing, with a focus on delivering

Qualifications

• Extensive knowledge of enterprise voice technologies, Unified Communications and Trader Voice.
• Deep expertise in AudioCodes SBCs (configuration, migration and cloud deployment) and SIP trunking configuration and best practice.
• Hands-on experience with AudioCodes SBC implementation on premise and in AWS.
• Solid understanding of LAN/WAN networking and IP telephony operations.
• Proven experience with Microsoft Teams Direct Routing and enterprise voice integration.
• Proficiency in scripting languages (PowerShell, Python, Bash) for automation and orchestration applied to network/voice analytics.

Responsibilities

• Design, implement, and support enterprise voice solutions with a strong focus on AudioCodes SBCs, Cisco CUBEs, and cloud migration.
• Technical Lead for voice projects such as migrating AudioCodes SBCs to AWS Cloud or migrating Cisco legacy gateways to AudioCodes SBCs.
• Provide advanced troubleshooting for voice/video/IPTV services, including Cisco IP phones, Teams Direct Routing, and Microsoft Teams Rooms
• Develop and maintain automation scripts (PowerShell, Python, or similar) for: SBC configuration and provisioning. Monitoring and alerting workflows. Bulk migration tasks and operational efficiency.
• Maintain proactive monitoring frameworks to ensure high availability and reliability.
• Act as L2/L3 escalation point for complex voice/ AV / MTR issues.
• Ensure compliance with TP ICAP’s Permit to Operate and Change Control processes.
• Collaborate with internal teams across all global regions to fix issues and enhance services

Skills

Enterprise voice

Unified Communications

Scripting for automation

Global support experience

Education

CCNP or CCVP

Tools

AudioCodes SBCs

SIP trunking

Microsoft Teams Direct Routing

Cisco CUBEs

Teams Rooms / AV gear

Job description

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The Senior Engineer – Enterprise Voice and AV plays a pivotal role in guaranteeing the reliability, performance, and scalability of TP ICAP’s global Unified Communications and Voice infrastructure. This technically demanding position leads engineering and transformation initiatives across a range of platforms, including AudioCodes SBCs, SIP trunking, Microsoft Teams Enterprise Voice, Cisco environments and Logitech Audio/Visual systems. Key responsibilities include leading essential migration projects such as moving AudioCodes SBCs to the AWS Cloud and replacing legacy Cisco gateways with AudioCodes SBCs, enhancing SIP/TDM trunking and interconnects, and driving the adoption of AI-powered analytics and automation to optimise voice operations, transformation, troubleshooting and global support for the company’s voice strategy. The position forms an integral part of the Voice and AV engineering team, delivering support for TP ICAP services globally from our Manila office.

Working a Mid Shift (2pm PHT start time) and 3 days a week RTO.

Role Responsibilities

• Design, implement, and support enterprise voice solutions with a strong focus on AudioCodes SBCs, Cisco CUBEs, and cloud migration.
• Technical Lead for voice projects such as migrating AudioCodes SBCs to AWS Cloud or migrating Cisco legacy gateways to AudioCodes SBCs.
• Provide advanced troubleshooting for voice/video/IPTV services, including Cisco IP phones, Teams Direct Routing, and Microsoft Teams Rooms
• Develop and maintain automation scripts (PowerShell, Python, or similar) for: SBC configuration and provisioning. Monitoring and alerting workflows. Bulk migration tasks and operational efficiency.
• Maintain proactive monitoring frameworks to ensure high availability and reliability.
• Act as L2/L3 escalation point for complex voice/ AV / MTR issues.
• Ensure compliance with TP ICAP’s Permit to Operate and Change Control processes.
• Collaborate with internal teams across all global regions to fix issues and enhance services

Essential Skills

• Extensive knowledge of enterprise voice technologies, Unified Communications and Trader Voice.
• Deep expertise in AudioCodes SBCs (configuration, migration and cloud deployment) and SIP trunking configuration and best practice.
• Hands-on experience with AudioCodes SBC implementation on premise and in AWS.
• Solid understanding of LAN/WAN networking and IP telephony operations.
• Proven experience with Microsoft Teams Direct Routing and enterprise voice integration.
• Proficiency in scripting languages (PowerShell, Python, Bash) for automation and orchestration applied to network/voice analytics.

Desired Skills

• Experience with Cisco Unified Communications, Cisco CUBEs and legacy gateway replacement; CCNP or CCVP certification.
• Experience supporting Microsoft Teams Rooms, Logitech AV, digital signage and IPTV platforms for enterprise AV solutions.
• Familiarity with AI-powered analytics and automation applied to voice operations and monitoring.
• Reasonable experience working across a global, multi-region support model.

Special Job Requirements:

• Occasional out of business hours support and weekend work for implementation of changes.

_ Job Band & Level - Manager, 6 _

#LI-Hybrid #LI-MID

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - Ecoprime Building - Taguig City