Senior Enterprise Observability Operations Engineer

Axos Business Center; Manila; On-site; PHP 1,800,000 - 2,700,000; Full time

Job summary

Axos Business Center in Manila, Philippines, seeks a senior operations engineer to guide event correlation, service-impact decisions, and practitioner coaching. The role focuses on improving incident response, alert quality, and runbook reliability across complex systems.

You will mentor operations engineers, drive evidence-based escalation, and collaborate with engineering to reduce systemic telemetry issues. Strong cross-team communication and hands-on diagnostic skills are essential.

Qualifications

• 6+ years in production operations, application support, NOC, infrastructure support or observability.
• Experience coordinating incident response or operational coverage.
• Strong cross-layer event-correlation and service-impact reasoning.

Responsibilities

• Guide complex event correlation and escalation decisions
• Coach operations engineers and assure evidence quality
• Improve handovers, runbooks, alert quality and operational readiness
• Escalate systemic telemetry issues to engineering

Skills

Event correlation

Incident response

Coaching

Observability

Education

ITIL certification or equivalent service-management experience

Job description

About This Job

Provide senior operations engineering, event-correlation quality, service-impact guidance and practitioner coaching.

Axos Business Center, Corp

About This Job

Provide senior operations engineering, event-correlation quality, service-impact guidance and practitioner coaching.

Key Responsibilities

• Guide complex event correlation and escalation decisions
• Coach operations engineers and assure evidence quality
• Improve handovers, runbooks, alert quality and operational readiness
• Escalate systemic telemetry issues to engineering

Minimum Qualifications

• 6+ years in production operations, application support, NOC, infrastructure support or observability
• Experience coordinating incident response or operational coverage
• Strong cross-layer event-correlation and service-impact reasoning

Preferred Qualifications

• Financial-services operations
• ITIL or equivalent service-management experience
• Alert-quality or workflow-improvement experience

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.