Senior Enterprise Network Operations Analyst

Sunlife Solar; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Sun Life's Enterprise Network Service team provides essential network connectivity and operational support to our global community. This role focuses on maintaining stability, security and performance across local, regional and cloud environments, collaborating with engineering teams and vendors.

You will monitor incidents, perform fault isolation and remediation, participate in a 24x5 operations model, and contribute to capacity planning, documentation and service improvements.

Qualifications

• 5–8 years of experience supporting enterprise network environments.
• Experience with cloud networking technologies and services.
• Strong operational skills in troubleshooting, fault isolation, remediation, capacity management, and reporting.
• Experience developing and maintaining network documentation.
• Vendor certifications such as CCSA, CCSE, AWS Cloud Practitioner, AWS Solutions Architect, or equivalent experience.
• Excellent understanding of ITIL processes and service management practices.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Provide operational support and technical expertise to ensure network services remain available, secure, and performant.
• Monitor, troubleshoot, and resolve network incidents, service degradations, and infrastructure issues affecting business operations.
• Participate in a 24x5 operational environment, providing support for Incident Management, service restoration, and Major Incident Management (MIM) activities.
• Perform fault isolation, remediation, capacity planning, availability management, and operational reporting.
• Support solution implementation and transition activities, including documentation, knowledge transfer, operational procedures, and service readiness.
• Contribute to network strategy, technology assessments, roadmap planning, and operational process improvements.
• Collaborate with internal customers, engineering teams, and vendors to ensure successful delivery and support of network services.
• Develop and maintain comprehensive operational and technical documentation.

Skills

Enterprise network operations

Firewall & Load Balancer

Cloud networking (AWS)

ITIL processes

Analytical/problem-solving

Education

Bachelor's degree

CCSA/CCSE/AWS certifications

Tools

AlgoSec

ScienceLogic

LiveNX

LiveAction

APM tools

Job description

Sun Life's Enterprise Network Service team provides essential network connectivity and operational support to our global community. This role focuses on maintaining stability, security and performance across local, regional and cloud environments, collaborating with engineering teams and vendors.

You will monitor incidents, perform fault isolation and remediation, participate in a 24x5 operations model, and contribute to capacity planning, documentation and service improvements.