Senior Endpoint Engineer: Cloud-First SOE & 3rd-Level Support

Datacom; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work setup

HMO with Free 4 Dependents

Leave credits

Performance bonuses

Job summary

Datacom is seeking a Senior Endpoint Engineering Specialist in the Philippines. The role focuses on creating and maintaining robust desktop SOEs, enabling cloud-first productivity and providing expert 3rd-level support. You will drive standardization across varied IT landscapes and support ongoing digital transformation initiatives.

You will work closely with customers, develop processes, and mentor teammates while upholding a health-and-safety culture in line with Datacom policies.

Qualifications

• 5+ years of related experience in endpoint engineering and SOE management
• 5+ years of related experience working for a Managed Service Provider
• Knowledge of hardware and software vendor support processes, including product lifecycles
• Advanced end-user management skills alongside modern and traditional SOE methodologies
• Intermediate project management principles and Office 365 skills
• Advanced experience in Azure Virtual Desktop, Windows 365 Cloud PC, Intune and SCCM (MECM)
• Experience in Active Directory Group Policy Management
• Strong PowerShell scripting skills
• Strong analytical, problem-solving and communication skills
• Proven ability to build customer relationships and deliver solutions in line with organizational goals

Responsibilities

• Designing and maintaining modern SOE architectures for multiple customers
• Working with customers to deliver cloud-first productivity and collaboration solutions
• Developing processes to standardise support and maintenance across environments
• Providing 3rd-level support and acting as an escalation point for complex desktop issues
• Proactively managing and maintaining customer SOEs and supporting infrastructure
• Delivering project tasks accurately and efficiently and contributing to project reporting
• Guiding and mentoring team members to resolve technical challenges
• Ensuring a health and safety culture in line with Datacom policies

Skills

Azure Virtual Desktop

Windows 365 Cloud PC

Intune

SCCM (MECM)

PowerShell

Active Directory

Office 365

Project management

Customer relationships

SOE management

Education

Bachelor’s degree in computer science

ITIL v3 Foundation Certification

MD-102

AZ-140

Citrix

Tools

Citrix

Job description

Datacom is seeking a Senior Endpoint Engineering Specialist in the Philippines. The role focuses on creating and maintaining robust desktop SOEs, enabling cloud-first productivity and providing expert 3rd-level support. You will drive standardization across varied IT landscapes and support ongoing digital transformation initiatives.

You will work closely with customers, develop processes, and mentor teammates while upholding a health-and-safety culture in line with Datacom policies.