Senior Email & Chat Support Specialist

firstsourc; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Firstsource Solutions is seeking an Associate / Sr Associate - Email/Chat support to join our Operations team in Taguig. The role focuses on delivering exceptional customer service across phone, email, and chat channels for clients globally.

The ideal candidate will handle inquiries, resolve issues promptly, and maintain customer satisfaction while complying with data protection rules. Training and performance feedback are integral to ongoing skill development.

Qualifications

• English communication required.
• Customer service experience preferred.
• Willingness to work weekends/holidays.
• Graduate Fresher or Undergraduate with 2 years experience acceptable.

Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Resolve issues and provide accurate information.
• Adhere to SLAs and data protection regulations.
• Maintain detailed records of interactions and resolutions.
• Collaborate with internal teams to resolve customer concerns.

Skills

English communication

Customer service

Multichannel support

CRM tools

Ticketing systems

Education

Graduate Fresher

Undergraduate – 2 Years Experience

Tools

Ticketing systems

CRM platforms

Job description

Firstsource Solutions is seeking an Associate / Sr Associate - Email/Chat support to join our Operations team in Taguig. The role focuses on delivering exceptional customer service across phone, email, and chat channels for clients globally.

The ideal candidate will handle inquiries, resolve issues promptly, and maintain customer satisfaction while complying with data protection rules. Training and performance feedback are integral to ongoing skill development.