Senior eCommerce CX Insights & Dashboards Analyst

Xerox Philippines; Cebu City; On-site; PHP 500,000 - 720,000; Full time

Job summary

Xerox Philippines is seeking an eCommerce Customer Experience Analyst to design and manage customer feedback programs, analyze online feedback, and deliver data-driven insights. You will develop dashboards, communicate findings to leadership, and collaborate across Operations, Marketing, and Digital Commerce to improve the digital customer journey.

The role requires 3–5 years in analytics or related fields, strong MS Excel and Power Platform skills, and the ability to translate data into

Qualifications

• 3–5 years in analytics or related fields.
• Strong MS Excel and Power Platform skills.
• Ability to translate data into actionable insights.

Responsibilities

• Design and manage customer feedback programs.
• Analyze online feedback and extract insights.
• Develop dashboards to track metrics.
• Communicate findings to leadership.
• Collaborate with Operations, Marketing, and Digital Commerce to improve the digital customer journey.

Skills

Analytical skills

Communication

Tools

MS Excel

Power Platform

Job description

Xerox Philippines is seeking an eCommerce Customer Experience Analyst to design and manage customer feedback programs, analyze online feedback, and deliver data-driven insights. You will develop dashboards, communicate findings to leadership, and collaborate across Operations, Marketing, and Digital Commerce to improve the digital customer journey.

The role requires 3–5 years in analytics or related fields, strong MS Excel and Power Platform skills, and the ability to translate data into