Hybrid Senior eCommerce CX Insights Analyst

Xerox Philippines; Cebu City; Ibrido; PHP 500.000 - 800.000; Tempo pieno

Descrizione del lavoro

Xerox Philippines is seeking an eCommerce Customer Experience Analyst to design and manage customer feedback programs, analyze online feedback, and deliver data-driven insights. You will develop dashboards, communicate findings to leadership, and collaborate across Operations, Marketing, and Digital Commerce to improve the digital customer journey.

The role requires 3–5 years in analytics or related fields, strong MS Excel and Power Platform skills, and the ability to translate data into

Competenze

• Bachelor's degree in Business, Marketing, Data Analytics, Statistics, or a related field.
• 3–5 years of experience in Customer Experience Analytics, Data Analytics, Market Research, Business Intelligence, or a related discipline.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets.
• Experience working with customer feedback and survey platforms such as Medallia, Qualtrics, InMoment, or similar tools.
• Proficiency in Microsoft Power Platform tools, including Power BI and Power Automate.
• Advanced Microsoft Excel skills and proficiency with Word and PowerPoint.
• Experience creating dashboards, reports, and executive-level presentations.
• Strong written and verbal communication skills with the ability to present findings to business stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

Mansioni

• Design, administer, and manage customer feedback surveys across key customer touchpoints.
• Analyze survey responses, customer experience metrics, eCommerce feedback, and online reviews to identify trends, pain points, and opportunities for improvement.
• Develop and maintain reports, dashboards, scorecards, and presentations that communicate actionable insights to stakeholders and leadership.
• Support closed-loop feedback processes by routing customer concerns and recurring issues to the appropriate business teams for resolution.
• Partner with cross-functional teams to improve processes related to customer feedback collection, categorization, prioritization, and resolution.
• Evaluate customer experience trends across the digital purchasing journey and identify opportunities to improve customer satisfaction.
• Translate complex customer data into meaningful business recommendations.
• Monitor customer experience performance metrics and track improvement initiatives over time.
• Create visualizations and dashboards using Power BI and other reporting tools.
• Support strategic customer experience initiatives through data-driven insights and analysis.

Conoscenze

Strong analytical and problem-solving

Strong written and verbalcommunication

Independent and collaborative

Formazione

Bachelor’s degree in Business, Marketing, Data Analytics, Statistics, or related field

Strumenti

Power BI

Power Automate

Medallia

Qualtrics

InMoment

Excel

Word

PowerPoint

Descrizione del lavoro

Xerox Philippines is seeking an eCommerce Customer Experience Analyst to design and manage customer feedback programs, analyze online feedback, and deliver data-driven insights. You will develop dashboards, communicate findings to leadership, and collaborate across Operations, Marketing, and Digital Commerce to improve the digital customer journey.

The role requires 3–5 years in analytics or related fields, strong MS Excel and Power Platform skills, and the ability to translate data into