Senior Dynamics 365 CE Functional Consultant CRM Leader

Nexus Recruitment Group; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Nexus Recruitment Group is seeking a Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Engagement to lead design and delivery for enterprise clients in Metro Manila. You will gather requirements, configure CE modules, and drive end-to-end solutions spanning sales, service, and marketing.

The role requires strong business process knowledge, CRM product expertise, and the ability to mentor junior staff while collaborating with cross-functional teams to meet

Qualifications

• 6-8 years of hands-on Microsoft Dynamics 365 CE implementation experience.
• Strong knowledge of Sales, Customer Service, and Marketing modules within Dynamics 365.
• Experience with requirements gathering and application configuration.
• Familiarity with Power Platform components (Power Apps, Power Automate) preferred.
• Excellent documentation and client workshop facilitation skills.

Responsibilities

• Lead the functional design and delivery of Dynamics 365 CE solutions across modules.
• Collaborate with stakeholders to translate requirements into functional specs.
• Configure out-of-the-box features, workflows, security roles in CE.
• Conduct fit-gap analyses and support decision-making with stakeholders.
• Assist in UAT, training sessions, and go-live readiness activities.
• Provide input into solution architecture and data migration plans.
• Mentor junior consultants and share knowledge across the team.
• Ensure delivery aligns with business goals, timelines and quality standards.

Skills

CRM implementation

Dynamics 365 CE

Sales module

Customer Service module

Power Platform

Education

Bachelor's degree in IT/Business

Tools

Power Apps

Power Automate

Job description

Nexus Recruitment Group is seeking a Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Engagement to lead design and delivery for enterprise clients in Metro Manila. You will gather requirements, configure CE modules, and drive end-to-end solutions spanning sales, service, and marketing.

The role requires strong business process knowledge, CRM product expertise, and the ability to mentor junior staff while collaborating with cross-functional teams to meet