Senior Data Center Service Manager | SLA & ITIL Expert

globe; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Globe seeks a Technical Service Management Lead to ensure 100% SLA adherence through real-time monitoring and ITIL-aligned service management. The role emphasizes proactive delivery and strong customer relationships in critical infrastructure environments.

Responsibilities include overseeing power and cooling monitoring, onboarding, and customer success initiatives while ensuring compliance with regulatory standards and audits.

Qualifications

• Bachelor's degree in Engineering, IT, CS, or related field.
• Minimum 5 years in technical support or customer success.
• ITIL or Data Center Practitioner certifications preferred.
• Knowledge of Tier 3 Data Center standards.

Responsibilities

• Manage power and cooling infrastructure monitoring.
• Maintain customer relationships and onboarding/training.
• Drive customer success initiatives and KPI reviews.
• Ensure 100% SLA adherence via real-time monitoring.
• Govern incidents, changes, and service requests with ITIL.
• Support regulatory compliance and audits.

Skills

Customer relationship management

ITIL

Data Center Practitioner

Data center standards

Project management

Technical support

Education

Bachelor's degree in Engineering

Bachelor's degree in IT

Bachelor's degree in Computer Science

Bachelor's degree in Business Administration

Job description

Globe seeks a Technical Service Management Lead to ensure 100% SLA adherence through real-time monitoring and ITIL-aligned service management. The role emphasizes proactive delivery and strong customer relationships in critical infrastructure environments.

Responsibilities include overseeing power and cooling monitoring, onboarding, and customer success initiatives while ensuring compliance with regulatory standards and audits.