Data Center Service Excellence Lead

Globe Group; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Globe Group is seeking a Technical Service Management Lead to ensure high customer satisfaction and 100% SLA adherence through real-time monitoring and ITIL-aligned service management. You will manage power and cooling infrastructure, onboarding, customer success initiatives, and regulatory compliance.

The role requires a Bachelor’s degree in Engineering/IT and 5+ years in technical support or customer success, with ITIL or Data Center Practitioner certifications preferred.

Qualifications

• Bachelor’s degree in Engineering, IT, or related fields with 5+ years of experience in technical support or customer success.
• ITIL or Data Center Practitioner certifications preferred.
• Experience with Tier 3 Data Center standards and power/cooling systems.

Responsibilities

• Manage customer relationships and onboarding initiatives.
• Provide technical support and customer success expertise.
• Ensure 100% SLA adherence through ITIL-aligned service management.
• Oversee power and cooling infrastructure monitoring.

Skills

Customer relationships

Technical support

Project management

Data center knowledge

Communication skills

Analytical skills

Team collaboration

Risk management

Education

Engineering/IT related degree

Tools

ITIL tools

Monitoring tools

Job description

Globe Group is seeking a Technical Service Management Lead to ensure high customer satisfaction and 100% SLA adherence through real-time monitoring and ITIL-aligned service management. You will manage power and cooling infrastructure, onboarding, customer success initiatives, and regulatory compliance.

The role requires a Bachelor’s degree in Engineering/IT and 5+ years in technical support or customer success, with ITIL or Data Center Practitioner certifications preferred.