CX Operations Leader: Hybrid, Data-Driven Impact

Domain Group; Philippines; Hybrid; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid work setup

Perkbox discounts

LinkedIn Learning

Employee Assistance Program

Growth opportunities

Job summary

Domain is seeking an CX Operations Leader to drive customer experience transformation across Realhub. You will execute our CX strategy, optimize teams, and automate processes to boost efficiency and loyalty.

By coaching leaders, leveraging feedback, and partnering with product teams, you will build a high-performing, customer-focused operation. This hybrid role offers opportunities to influence across business units and deliver measurable service improvements.

Qualifications

• Extensive experience in customer service or operations in fast-paced environments.
• Strong focus on metrics to improve productivity, efficiency, and quality.
• Experience forecasting and capacity planning in an operational setting.
• Experience collaborating with internal stakeholders to reduce customer and employee pain points.
• Analytical, problem-solving, and delivery-oriented mindset.
• Ability to work autonomously in a team environment.

Responsibilities

• Strategic CX leadership and coaching across Realhub by empowering team leaders.
• Optimize daily operations, streamline structures, and automate workflows to reduce roadblocks.
• Design and maintain data-driven reporting to monitor performance and customer experience.
• Drive continuous improvement through voice of the customer and cross-functional collaboration.
• Communicate product updates and feedback to Product teams and stakeholders.

Job description

Domain is seeking an CX Operations Leader to drive customer experience transformation across Realhub. You will execute our CX strategy, optimize teams, and automate processes to boost efficiency and loyalty.

By coaching leaders, leveraging feedback, and partnering with product teams, you will build a high-performing, customer-focused operation. This hybrid role offers opportunities to influence across business units and deliver measurable service improvements.