Senior CX Experience Designer

Bank of the Philippine Islands (BPI); Makati; Sur place; PHP 800 000 - 1 200 000; Plein temps

Résumé du poste

The Bank of the Philippine Islands (BPI) is seeking a Customer Experience Design Officer to map customer journeys and lead Delight projects that enhance the overall customer experience. You will design initiatives and collaborate with product teams and partners to implement strategic improvements.

Become a driver of customer delight through journey thinking, communications materials, and cross-functional leadership, building programs aligned with BPI’s customer-centric goals.

Qualifications

• Bachelor’s degree in marketing, business administration, finance, economics or data analytics.
• 5-10 years’ experience in retail banking or related customer-focused field.
• Industry exposure in financial products/services, retail, or FMCG preferred.
• Experience in traditional/digital marketing, sales, branch banking, or business development.
• Familiarity with banking products and services.
• Understanding of PM, Agile, and Design Thinking concepts.
• Exposure to customer experience programs, market research and data analytics.

Responsabilités

• Maps customer journeys and micro-journeys for Delight projects to improve experience.
• Designs projects to implement or enhance customer experience.
• Leads Delight-ineering episodes design and signature experience development with business teams.
• Collaborates with product groups, internal stakeholders, and external partners to support initiatives.
• Develops project GANTT, journey maps, prioritization matrices, and roadmaps.
• Executes and monitors projects and tracks results against goals.
• Guides and trains colleagues on customer delight thinking and journey methodology.

Connaissances

Customer experience

Communication

Collaboration

Project management

Change management

Creative problem solving

Formation

Bachelor’s degree in marketing, business administration, finance, economics, data analytics

Description du poste

The Bank of the Philippine Islands (BPI) is seeking a Customer Experience Design Officer to map customer journeys and lead Delight projects that enhance the overall customer experience. You will design initiatives and collaborate with product teams and partners to implement strategic improvements.

Become a driver of customer delight through journey thinking, communications materials, and cross-functional leadership, building programs aligned with BPI’s customer-centric goals.