Senior Customer Support Specialist, Workspace & Workflows

lseg; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

LSEG is seeking a Senior Associate to deliver high-quality, end-to-end customer support for Workspace and related Workflows solutions in a global context. You will resolve complex issues, provide insights through data, and collaborate with Sales teams to enhance customer success.

The role emphasizes knowledge management, AI-assisted self-help, and continuous improvement, with a strong focus on financial markets, product capabilities, and customer satisfaction.

Qualifications

• Bachelor’s degree in finance, business, or related field.
• Experience in customer support or finance industry.
• Familiarity with real-time content/workflows in banking.
• Proficient in English.

Responsibilities

• Provide a high quality, end-to-end customer experience for Workspace and related products.
• Collaborate with Account and Sales teams for coordinated support.
• Support pre-sales and retention initiatives via A2E program.
• Lead knowledge management and self-help capabilities, including AI tools usage.
• Contribute insights from data and drive operational excellence.

Skills

Financial markets knowledge

Interpersonal skills

Multi-tasking

Analytical thinking

Data presentation

English proficiency

Education

Bachelor's degree in finance/business

Professional finance qualification (CFA/ICMA/CAIA/FSA I)

Tools

Excel add-in

VBA

Workspace Excel add-in

Power BI

Remote collaboration tools (Bomgar/MS Teams)

Job description

LSEG is seeking a Senior Associate to deliver high-quality, end-to-end customer support for Workspace and related Workflows solutions in a global context. You will resolve complex issues, provide insights through data, and collaborate with Sales teams to enhance customer success.

The role emphasizes knowledge management, AI-assisted self-help, and continuous improvement, with a strong focus on financial markets, product capabilities, and customer satisfaction.