Senior Customer Service & Data Quality Lead

Abbott; Taguig; On-site; PHP 3,762,000 - 5,643,000; Full time

Job summary

Abbott is seeking a Customer Service Senior Specialist to oversee order intake and data entry teams, ensuring accurate processing of inbound purchase orders via multiple channels. The role supports leadership and maintains quality systems and SLAs.

The position involves coordinating with the Orlando-based Customer Service team, driving process improvements, and ensuring timely escalation of issues. A bachelor’s degree and ERP experience are preferred.

Qualifications

• Must be proficient in MS Office including Excel, Word, and Outlook.
• Must have good keyboarding and typing skills.
• Must be able to multi-task and meet deadlines.
• Must have strong analytical and problem-solving skills.
• Must have excellent interpersonal skills.
• Education & Experience: Must possess at least College/Bachelor’s Degree.
• Order Entry or Data Management work experience required.
• Knowledge of SAP or ERP applications preferred.

Responsibilities

• Oversee data entry representatives and provide leadership for the team.
• Ensure accuracy of all processed sales orders and apply quality controls.
• Coordinate with Customer Service and management to communicate escalated issues.
• Analyze internal operations and recommend improvements.
• Provide training and development plans for department staff.
• Support SOX compliance and maintain quality system processes.
• Handle scheduling for lunches, breaks, and PTO for team.
• Perform other duties as assigned.

Skills

MS Office

Excel

Typing

Multitasking

Analytical skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree

Tools

SAP

ERP systems

Job description

Abbott is seeking a Customer Service Senior Specialist to oversee order intake and data entry teams, ensuring accurate processing of inbound purchase orders via multiple channels. The role supports leadership and maintains quality systems and SLAs.

The position involves coordinating with the Orlando-based Customer Service team, driving process improvements, and ensuring timely escalation of issues. A bachelor’s degree and ERP experience are preferred.