Senior Social Media Customer Advocate

Boldr; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Boldr is seeking a Senior Customer Advocate with a social media focus in Manila. The role manages inquiries across social channels, engages customers, and resolves issues with a professional brand voice.

You will collaborate with support teams to address complex problems, share timely updates, and report trends to improve products and services. A background in marketing or related field and 2–3 years in social media support are preferred.

Qualifications

• Bachelor's degree in marketing or related field.
• 2–3 years of experience in customer support, focusing on social media management.
• Strong understanding of social media platforms and best practices.
• Experience with social media support tools is a plus.
• Excellent written communication with concise responses.
• Empathetic and customer-centric mindset with problem-solving skills.

Responsibilities

• Social Media Management: Monitor and engage with customer inquiries and comments on platforms like Facebook, Instagram, YouTube, and TikTok.
• Customer Engagement: Build and maintain positive relationships with customers through social interactions.
• Issue Resolution: Investigate and resolve issues via social media, collaborating with Tier 1 and 2 support as needed.
• Content Sharing: Share relevant updates and announcements to engage and inform customers.
• Feedback Loop: Compile customer feedback and insights from social media for internal teams.
• Social Media Guidelines: Adhere to company policies and maintain a consistent brand voice.

Skills

Social media management

Customer engagement

Issue resolution

Content sharing

Feedback analysis

Empathy

Brand voice

Education

Bachelor's degree in marketing or related field

Tools

Social media support tools

Job description

Boldr is seeking a Senior Customer Advocate with a social media focus in Manila. The role manages inquiries across social channels, engages customers, and resolves issues with a professional brand voice.

You will collaborate with support teams to address complex problems, share timely updates, and report trends to improve products and services. A background in marketing or related field and 2–3 years in social media support are preferred.