Senior CSR, Seating Product Support

RTX; Tanza; On-site; PHP 400,000 - 650,000; Full time

Job summary

Collins Aerospace in the Philippines (Cavite) seeks an Order Management Specialist to manage approved Seating Product Support orders and be the primary contact for customers on order status. You will verify details, enter orders in E1 ERP, and maintain CMP workflows.

You will collaborate with Product Support, Supply Chain, Logistics and Customer Managers, generate reports, lead status reviews, and ensure compliance with EHS standards while meeting KPIs.

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status.
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system.
• Maintain workflows in CMP (Customer Management Portal).
• Utilize JIRA for information purposes.
• Collaborate with Product Support, Supply Chain, Logistics and Customer Managers.
• Generate Open Order Book reports per Customer Requirements.
• Lead tactical order status review meetings.
• Meet or exceed personal/customer service team targets (KPI).
• Perform other departmental duties and ensure compliance with company policies and EHS standards.
• Adheres to and participates in all EHS practices and standards across the site.

Skills

Microsoft Excel

Communication

Collaboration

Organizational

Problem-solving

Detail-oriented

Multitasking

Customer service

Education

Bachelor's degree or equivalent experience

Tools

E1 ERP system

Job description

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Job Description:

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status

• Verify order details: part numbers, quantities and shipping info.

• Enter/update sales orders in E1 ERP system

• Maintain workflows in Customer Management Portal (CMP)

• Utilize JIRA for information purposes

• Collaborate with Product Support Supply Chain, Logistics and Customer Managers

• Generate Open Order Book reports per Customer Requirements

• Lead tactical order status review meetings

• Meet or exceed personal/customer service team targets (KPI)

• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.

• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications You Must Have:

• Bachelor's degree or 6 years of equivalent experience.

• Proficiency in Microsoft Excel

• Experience in E1 ERP system

• Strong communication, collaboration, organizational, and problem-solving skills.

• Detail-oriented with the ability to manage multiple priorities and meet deadlines.

• Experience in sales order processes and customer service inquiries.

• Familiarity with EHS standards and commitment to workplace safety.