Senior CSR, Product Support (Mid Shift)

RTX Corporation; Tinga Itaas; On-site; PHP 480,000 - 640,000; Full time

Job summary

RTX Corporation in the Philippines is seeking a detail-oriented Seating Product Support Coordinator to manage approved orders, act as the primary customer contact on order status, verify details, and enter sales orders in the E1 ERP system.

You will maintain CMP workflows, use JIRA for information, collaborate with Product Support, Supply Chain, Logistics and Customer Managers, and generate Open Order Book reports while leading status review meetings and ensuring safety compliance.

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Manage approved Seating Product Support orders as primary contact for customers.
• Verify order details: part numbers, quantities, and shipping info.
• Enter/update sales orders in E1 ERP system.
• Maintain workflows in CMP.
• Utilize JIRA for information purposes.
• Collaborate with Product Support, Supply Chain, Logistics and Customer Managers.
• Generate Open Order Book reports per customer requirements.
• Lead tactical order status review meetings.
• Meet or exceed KPI targets.
• Adhere to EHS practices and safety standards.

Skills

Communication

Organization

Problem solving

Multitasking

Customer service

Education

Bachelor's degree or 6 years of equivalent experience

Tools

E1 ERP

JIRA

CMP

Microsoft Excel

Job description

Date Posted:

2026-09-03

Country:

Philippines

Location:

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type:

Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Job Description:

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system
• Maintain workflows in Customer Management Portal (CMP)
• Utilize JIRA for information purposes
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers
• Generate Open Order Book reports per Customer Requirements
• Lead tactical order status review meetings
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications You Must Have:

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel
• Experience in E1 ERP system
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.