Senior Crew Lead: Customer Service & Ops (Laguna)

Jollibee Group; Bay; On-site; PHP 167,000 - 279,000; Full time

Job summary

Jollibee Group in Laguna, Philippines is hiring a Senior Crew to deliver friendly service, take orders, and maintain clean, safe areas. You will be part of a fast-paced team at our busy store, engaging with customers and supporting colleagues across shifts.

This role requires physical stamina, teamwork, and a positive attitude toward feedback and quality service. We value reliability, cleanliness, and a commitment to guest satisfaction in every interaction.

Qualifications

• High School graduates are welcome to apply.
• Full-time/ Regular employment.
• Willing to learn and work as part of a team.
• Responsible, patient, and hardworking.
• Committed to cleanliness, safety, and quality service.

Responsibilities

• Providing good customer service and attending to customers' needs.
• Taking and serving customers their orders.
• Dealing with customer feedback with a positive attitude.
• Regular Sanitation.
• Lending a hand to different store areas whenever it is needed.
• Physical work includes standing for long periods, reaching counter tops/high storage shelves, being exposed to heavy smoke and steam, and lifting heavy restaurant equipment/ingredients.

Skills

Customer service

Teamwork

Patience

Safety consciousness

Education

High School Graduate

Job description

Jollibee Group in Laguna, Philippines is hiring a Senior Crew to deliver friendly service, take orders, and maintain clean, safe areas. You will be part of a fast-paced team at our busy store, engaging with customers and supporting colleagues across shifts.

This role requires physical stamina, teamwork, and a positive attitude toward feedback and quality service. We value reliability, cleanliness, and a commitment to guest satisfaction in every interaction.