Senior Coordinator, Billing

White-; Manila; Sur place; PHP 500 000 - 700 000; Plein temps

Description du poste

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.The Senior Coordinator, Billing to support the firm’s billing cycle by preparing, editing, and finalizing bills with coordination with the Partners and other legal staff, Practice Assistants, Inventory Managers and Revenue Controllers, Finance Managers, and other employees. The Senior Coordinator, Billing is also responsible for preparing standard reports for Work in Progress (WIP), Accounts Receivables (AR), and Timekeeper Utilization.This role will provide general support for Billing operations, including Key Clients, Specific Office, or Specific Section, among others:Invoice GenerationGenerate and prepare draft client bills through our Finance system, Elite 3E in compliance with any global agreements that may be in place for the client:Edit draft bills including, but not limited to, changes to narratives and hours, and any formatting as instructed by partners, associates, and/or other stakeholders.Provide accurate and timely completion of assigned requests and inquiry responses, ensuring that all tasks and duties completed are done within the Firm’s set guidelines and policies.Resolve issues in different scenarios related to tax compliance and other statutory requirementseBilling – eBilling Hub SubmissionPrepare, submit, and track status of electronic bills through eBilling Hub.Back-upsGather, o rg a nize a nd su m mar i z e b a ck-ups for dis b ursem e nts req u ested by cl i e n ts, partn e rs, ass o ciat e s , secretar i es an d admin i s trat i on employ ee s .Identify and resolve issues on personal disbursements by conducting research in 3E records. Be able to facilitate extraction of supporting documents and conduct billing activities in order to correct invoices.ReportingGenerate standard billing reports in 3E, including WIP, AR, and Timekeeper Utilization. The billing coordinator must fully understand the basic fields used in the reports and should be able to help in the analysis as well.Client Matter/Phase/Tasks/Activity MaintenanceUpdate (or coordinate the update of) client and matter records as requested by the appropriate partiesAdministrativeRespond to the requests received through the White & Case Billing Mailbox and other corresponding mailboxes, and 3E Bullpen. Identify and resolve issues or queries, and/or endorse to the appropriate team/s.Coordinate with Cash Receipts and Accounts Payable teams to resolve any payment or vendor inquiriesAddress first level escalated issues and queries from billing coordinatorsEscalate issues as they arise according to the escalation path.Assist in preparing audit requirements and documentationsOther ad hoc activities, as requestedCommunicationPlan and organize workflow to comply with established time constraints per request / allocation, to ensure to meet deadlinesPrioritize, manage multiple assignments, and communicate the status and progress of assignments in a timely mannerUse effective systems to ensure that both short and long term tasks are completed within the required timelinesRelationship ManagementUse good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues, and workaroundsShow excellent attention to detail and have a thorough knowledge of department and Firm procedures and resources, and uphold and utilize theseEnsure all restricted information, matters, issues, and personal effects of all allocations are treated with utmost confidentialityFoster good relationships with other members of the team and across the FirmSkillsExcellent written and oral communication skillsWorking knowledge in Microsoft Word, Outlook, Excel, PowerPointExcellent interpersonal skills with the ability to balance being an individual contributor and a team playerTrustworthy in managing and handling confidential matters and informationHas a positive approach to daily task management and can quickly build confidence, respect and trust with othersIs able to remain calm under pressure and work with tight deadlinesDetail and solutions oriented with a strong sense of urgency to pro-actively solve challengesExcellent organization and coordination skills; comfortable managing priorities from multiple partiesLegal background is an advantageStrong and consistent follow through capabilitiesProactive team playerAbility to work under pressureExceptional determination, self-motivation and interpersonal skillsEffective stakeholder management skillsQualificationsBachelors degree in Business or any related courseRelevant billing experience is an advantageAt least two year of relevant work experience as a Remote / Executive / Administrative Assistant with an exposure to a large international law firm or an equivalent organization is an advantageOpen to rotating shiftsThis role reports toSupervisor, BillingEqual OpportunitiesWhite & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.If you require assistance and/or adjustment to participate in our application and/or interview process, please email us . We will be happy to work with you.The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.Note to Recruitment AgenciesOur internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.