Senior Command Center Operations Leader

Hammerjack Pty Ltd; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a seasoned operations leader to manage technology operations, NOC, and IT service operations within a 24x7 environment. The role emphasizes incident and major incident management, collaboration with global stakeholders, and driving service reliability through ITSM processes.

You will coordinate across networking, compute, and infrastructure teams while mentoring leaders in a high-availability context.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline
• 7+ years in technology operations, NOC, or IT service operations
• Experience in 24x7, shift-based environments with incident escalation and service restoration
• Progressive people management experience including 3+ years managing managers or shift leads
• Proven Major Incident Management experience with senior operational oversight during disruptions
• Hands-on coordination across networking, compute, batch operations, and infrastructure
• Experience with ITSM processes: Incident, Major Incident, Change, and Problem Management
• Collaboration with onshore/global stakeholders in a Global Capability Center model
• Vendor/service-provider management including escalations and SLA issues
• Data-driven use of incident trends and performance metrics to drive improvements

Responsibilities

• Lead or oversee major incidents and provide senior operational oversight
• Coordinate across multiple technical domains to ensure service reliability
• Drive operational improvements using metrics and trends
• Collaborate with global stakeholders to align execution with enterprise standards

Skills

Technology operations

NOC

24x7 operations

Incident management

Vendor management

ITSM processes

Performance metrics

Education

Bachelor's degree in Computer Science/IT/Engineering

ITIL 4 Foundation

ITIL 4 Managing Professional

ISO/IEC 20000 Foundation

COBIT Foundation

Job description

Hammerjack Pty Ltd is seeking a seasoned operations leader to manage technology operations, NOC, and IT service operations within a 24x7 environment. The role emphasizes incident and major incident management, collaboration with global stakeholders, and driving service reliability through ITSM processes.

You will coordinate across networking, compute, and infrastructure teams while mentoring leaders in a high-availability context.