Senior Collections Specialist - Banking & Customer Outcomes

Alteryx ANZ; Philippines; Hybrid; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Health and wellbeing services

Flexible working options

Job summary

ANZ in the Philippines is seeking a Senior Collections Associate to manage delinquent customer accounts across products, delivering strong service via inbound and outbound channels. The role blends in-house and outbound collections with a focus on compliance and performance.

You will handle peak inbound demand and quieter periods with outbound activities, contributing to customer financial wellbeing and operational excellence.

Qualifications

• Extensive experience in banking/collections or large contact center operations.
• Strong customer service orientation and desire to help customers.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with customers via inbound and outbound channels to understand needs.
• Deliver empathetic, customer-focused conversations to achieve positive outcomes.
• Assess customer situations and propose arrangements aligned with policies and regulations.
• Collaborate with customers to establish feasible financial arrangements.
• Identify vulnerability indicators and respond appropriately.
• Own customer concerns through resolution and maintain records accurately.
• Identify risks and opportunities for process improvements.

Skills

Banking/collections

Customer service

Communication

Negotiation

Problem solving

Attention to detail

Systems experience

Tools

CRM systems

Banking software

Job description

ANZ in the Philippines is seeking a Senior Collections Associate to manage delinquent customer accounts across products, delivering strong service via inbound and outbound channels. The role blends in-house and outbound collections with a focus on compliance and performance.

You will handle peak inbound demand and quieter periods with outbound activities, contributing to customer financial wellbeing and operational excellence.