Senior Collections & Disputes Associate

Coca-Cola Europacific Partners; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

Coca-Cola Europacific Partners is seeking a Senior Assistant, Collections & Disputes to join the Australia / New Zealand team in Taguig. The role focuses on managing a portfolio of CCEP customers, driving collections, and delivering continuous improvements within Customer to Cash.

You will work with internal teams to monitor accounts, resolve disputes, and support closing activities while maintaining strong controls and stakeholder engagement in a dynamic, deadlines-driven environment.

Qualifications

• Fluent written and verbal skills in English are required.
• LEAN Six Sigma qualification is advantageous.
• Experience in multinational finance/accounting environments is a plus.

Responsibilities

• Independently manages daily tasks for the assigned customer portfolio with detailed financial analysis.
• Increase collections to reduce bad debt and assist with order management as needed.
• Alert management to significant account deterioration or disputes that may become bad debts.
• Ensure timely handling of customer queries across channels.
• Support monthly and annual closing activities for timely delivery.
• Assist in trainings and keep SOPs updated for own portfolio.
• Identify process improvements in collections and dispute management.

Skills

Attention to detail

Collaboration

Communication

Adaptability

Continuous improvement mindset

Education

University Degree or equivalent (Business Administration, Economics, Finance or Accounting)

Tools

SAP ERP

Microsoft Office

Salesforce

Genesys Telephony

Job description

Coca-Cola Europacific Partners is seeking a Senior Assistant, Collections & Disputes to join the Australia / New Zealand team in Taguig. The role focuses on managing a portfolio of CCEP customers, driving collections, and delivering continuous improvements within Customer to Cash.

You will work with internal teams to monitor accounts, resolve disputes, and support closing activities while maintaining strong controls and stakeholder engagement in a dynamic, deadlines-driven environment.