Senior COE Team Lead — People Growth & Impact

Uber; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking a COE Team Lead II in the Philippines to lead leaders in a rotational shift environment, shaping local operation policies and driving growth from audit insights. You will manage floor support, performance, hiring, and cross-functional partnerships, mentoring other leaders and removing blockers to improve the support experience.

In this role you’ll translate data into actionable strategies, sustain a high talent bar, and influence outcomes across regions while upholding Uber’s

Qualifications

• At least 2 years of direct people management experience.
• Experience in a high-volume retail, hospitality, or customer service environment.
• Basic project / operations management experience.
• Proficiency in Google suite.
• Basic data interpretation skills.
• Flexibility to support a rotational shift operation, including potential nights, weekends, and holidays.

Responsibilities

• Team management including floor support, performance control, hiring, project management, and stakeholder communication.
• Manage and mentor other people leaders, focusing on their professional growth and their ability to drive results within their own teams.
• Partner with the COE leadership team to make critical local decisions on operationalizing policies, owning the execution end-to-end.
• Build and sustain strategic, collaborative relationships with cross-functional stakeholders to ensure support goals align with broader organizational missions.
• Leverage audit results and performance data to guide progressive improvements, identifying high-impact opportunities for training and development.
• Navigate high-stakes interpersonal dynamics and influence without authority to remove blockers and improve the support experience.
• Drive a culture of accountability and excellence, ensuring that both leaders and agents stay centered on the needs of the millions who rely on our platform.

Skills

People management

Cross-functional leadership

Coaching leaders

Data interpretation

Google Suite

Tools

Google Suite

Job description

Uber is seeking a COE Team Lead II in the Philippines to lead leaders in a rotational shift environment, shaping local operation policies and driving growth from audit insights. You will manage floor support, performance, hiring, and cross-functional partnerships, mentoring other leaders and removing blockers to improve the support experience.

In this role you’ll translate data into actionable strategies, sustain a high talent bar, and influence outcomes across regions while upholding Uber’s