Senior Clinical Implementation Lead - EMR & Workflows

Harris Computer; Manila; Hybrid; PHP 1,116,000 - 2,009,000; Full time

Job summary

Harris Computer is seeking a seasoned healthcare professional for a patient-facing, delivery-focused clinical role in the APAC region. You will lead clinical discovery workshops, analyze hospital workflows, and translate needs into documented requirements for Altera solutions.

You’ll work with clinical and operational stakeholders to configure, implement, and optimise solutions, ensuring adoption and alignment with customer needs.

Qualifications

• At least five years’ clinical experience in a hospital environment.
• Qualified healthcare clinician with strong understanding of clinical workflows and patient-care processes.
• Experience participating in EMR or clinical information system implementations, including requirements gathering, workflow analysis, user acceptance testing, training, or go-live support.
• Strong clinical workflow understanding, with the ability to engage with doctors, nurses, allied health professionals, and other clinical stakeholders to understand current-state processes, pain points, and requirements.
• Strong communication and stakeholder engagement skills with the ability to work professionally in client-facing environments. Experience working across multiple hospital departments or clinical areas (generalist exposure preferred)
• Experience producing formal requirements, functional specifications or comparable implementation documentation.

Responsibilities

• Deliver end-to-end implementation activities in line with Altera’s implementation methodology.
• Configure systems and support solution deployment across multiple clinical and operational domains.
• Plan and lead client discovery workshops, workflow reviews and solution design discussions.
• Provide go-live and activation support as required.
• Apply strong clinical-based hospital experience to advise on workflow design and optimisation.
• Work with implementation teams to translate approved requirements into practical system configurations and solution designs.
• Facilitate multidisciplinary clinical discovery sessions to understand current-state workflows, pain points, risks and desired outcomes.
• Translate clinical requirements into structured, traceable requirements for EMR and implementation teams.
• Support issue resolution and escalation during implementation phases.
• Set clear expectations with clients throughout the project lifecycle.
• Act as a trusted advisor to clinical, operational, and technical stakeholders.
• Lead and support client-facing sessions with clear communication, strong professional presence and effective management of competing stakeholder perspectives.
• Collaborate with internal delivery teams to ensure alignment across project phases.
• Execute assigned project tasks to agreed scope, timelines, and quality standards.
• Identify risks, issues, and dependencies, escalating where appropriate.
• Contribute to continuous improvement of implementation processes and methodologies.
• Provide feedback to internal teams on product and delivery enhancements.

Skills

Clinical workflow

Stakeholder engagement

Discovery workshops

EMR implementations

Clinical experience

Requirements gathering

Client-facing comms

Tools

EMR platforms

Job description

Harris Computer is seeking a seasoned healthcare professional for a patient-facing, delivery-focused clinical role in the APAC region. You will lead clinical discovery workshops, analyze hospital workflows, and translate needs into documented requirements for Altera solutions.

You’ll work with clinical and operational stakeholders to configure, implement, and optimise solutions, ensuring adoption and alignment with customer needs.