Manager, Client Success

OpenText Philippines; Makati; On-site; PHP 1,500,000 - 2,700,000; Full time

Job summary

OpenText Philippines in Makati is seeking a seasoned Customer Success leader to guide a strategic, customer-facing team and own renewal strategies across key accounts. You will drive value, adoption, and growth, shaping outcomes through collaboration with Sales, Product, and Services leaders.

You will engage with executive stakeholders, influence cross‑functional decisions, and promote a high‑performance, customer‑first culture within OpenText's global footprint.

Qualifications

• 10+ years in customer success, account management, or sales in enterprise settings.
• Experience leading teams and driving renewal and growth.
• Ability to influence senior stakeholders and work across functions.

Responsibilities

• Lead and inspire a team of Customer Managers to deliver cloud customer experiences.
• Drive customer value, retention, and growth across a portfolio of enterprise clients.
• Influence executive stakeholders and champion the voice of the customer.

Skills

Leadership

Customer Success

Stakeholder Management

Cross-functional Collaboration

Job description

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First.

Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.

YOUR IMPACT

Lead and inspire a team of Customer Managers to deliver exceptional cloud customer experiencesDrive customer value, retention, and growth across a portfolio of enterprise clientsShape adoption strategies that help customers achieve meaningful business outcomesInfluence executive stakeholders and champion the voice of the customerBuild a high-performing, collaborative, and customer-first team culture

WHAT THE ROLE OFFERS

Opportunity to lead a strategic, customer-facing team at the heart of OpenText Cloud successOwnership of renewal strategy and customer lifecycle outcomes across key accountsA collaborative environment partnering with Sales, Product, and Services leadersExposure to executive-level customer engagement and high-impact decision makingA platform to drive continuous improvement and innovation in customer success practices

WHAT YOU NEED TO SUCCEED

10+ years of experience in customer success, account management, or sales in enterprise environmentsProven track record of leading teams and driving customer retention and growthStrong business acumen with the ability to influence senior stakeholdersExperience working cross-functionally in global, matrixed organizations OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.

Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at ••••@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.