Senior Client Services Specialist, Mandarin & English

ANZ; Makati; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Health and wellbeing services

Flexible working options

Job summary

ANZ is seeking a Client Services Senior Officer for the Manila Group Capability Center. You will provide high-quality customer service, resolve queries at first contact, and maintain compliance with ANZ and regulatory requirements.

The role is based in Makati with a Hybrid work arrangement and permanent, full-time terms. You will engage with clients, educate on Transaction Banking services, and collaborate with colleagues to improve processes while upholding service standards.

Qualifications

• Experience in a customer-facing environment.
• Knowledge of Transaction Banking products (Cash Management or Trade Finance).
• Fluent in Mandarin and English (mandatory).

Responsibilities

• Resolve customer queries at first contact and ensure timely resolution.
• Take ownership of complaints and suggest improvements.
• Demonstrate ANZ service standards in all interactions.
• Educate customers on ANZ Transaction Banking services and solutions.
• Ensure proper Customer Verification processes and compliance.

Skills

Customer service

Communication skills

Mandarin language

English language

Transaction Banking

Cash Management

Trade Finance

Problem solving

Tools

Telephone systems

Job description

ANZ is seeking a Client Services Senior Officer for the Manila Group Capability Center. You will provide high-quality customer service, resolve queries at first contact, and maintain compliance with ANZ and regulatory requirements.

The role is based in Makati with a Hybrid work arrangement and permanent, full-time terms. You will engage with clients, educate on Transaction Banking services, and collaborate with colleagues to improve processes while upholding service standards.