Senior Client Growth & Retention Manager(Enterprise Software) 23 days ago

IgniteTech; Philippines; On-site; PHP 2,500,000 - 5,000,000; Full time

Job summary

IgniteTech is seeking a seasoned commercial leader to own a portfolio of Fortune-caliber enterprise accounts, with full responsibility for renewals, expansions, and strategic health of each relationship. You’ll set the commercial direction, negotiate deals, manage executive-level engagement, and elevate deal craft across the team.

You’ll work in a structured, AI-enabled, cross-functional environment, leveraging GenAI to accelerate pipeline, forecast accurately, and optimize value delivery from

Qualifications

• 5+ years leading B2B enterprise software sales with direct quota accountability.
• Experience owning enterprise relationships at $1M+ annual contract value.
• Strong skills in negotiating multi-year commercial agreements.

Responsibilities

• Own renewals, expansions, and strategic health of enterprise accounts.
• Lead quarterly business reviews and executive-level engagements.
• Design and negotiate multi-year terms, SLAs, and pricing models.

Skills

B2B enterprise software sales

Quotas ownership

Executive engagement

Forecasting & CRM

GenAI fluency

Tools

Salesforce

Job description

You don't just protect revenue — you architect its expansion. And you're ready for an organization that's engineered to let you do exactly that. You've spent your career turning complex enterprise portfolios into growth engines — renegotiating high-value contracts, rescuing wavering relationships, and building commercial strategies that compound over time.

What you haven't found yet is a company where the operating system matches your standards: real forecasting rigor, AI-powered tooling baked into daily workflows, and cross-functional alignment that doesn't require begging. That search ends here.

The Role in Brief

You'll serve as the commercial owner of a portfolio of Fortune-caliber enterprise accounts, with full responsibility for renewals, expansions, and the strategic health of each relationship. Think of it as running a P&L within a P&L — you set the commercial direction, negotiate the deals, manage executive-level engagement, and elevate how your team approaches every aspect of deal craft.

Your Core Focus

Areas Portfolio revenue ownership — drive renewal and upsell targets across enterprise accounts with $1M+ ACV, maintaining airtight forecast accuracy and margin discipline throughout every deal cycle. Strategic client engagement — lead quarterly business reviews, executive escalations, and relationship recovery efforts that transform risk into renewed commitment and commercial upside.

Complex deal architecture — design and negotiate multi-year agreements, statements of work, SLAs, and pricing models that balance customer value with sustainable profitability. Commercial mentorship — raise the bar for your team by coaching on negotiation technique, pricing philosophy, and the strategic thinking behind great deal structure. GenAI-powered operations — leverage AI tools daily to accelerate pipeline analysis, enhance proposal quality, and optimize communication cadences across your book of business.

Integrated execution — work hand-in-glove with delivery, legal, finance, and customer success on a structured weekly cadence to ensure every signed deal transitions seamlessly into value delivery. Data-driven process improvement — maintain CRM excellence, champion O2C workflow optimization, and translate account-level insights into scalable commercial playbooks. What

What You Bring

5+ years leading B2B enterprise software sales with direct quota accountability tied to renewals, retention, or account expansion. Demonstrated ownership of enterprise relationships at $1M+ annual contract value — you've personally navigated the stakeholder complexity that comes with deals of this scale.

Expertise structuring and negotiating sophisticated commercial agreements including multi-year terms, SOWs, SLAs, and custom pricing frameworks. Financial fluency — you speak confidently about P&L dynamics, revenue recognition, forecasting methodology, and lifetime value economics. Hands-on proficiency with Salesforce or a comparable CRM, plus working familiarity with Order-to-Cash processes.

Boardroom-ready executive presence — you build credibility fast, hold your ground under pressure, and leave senior stakeholders feeling more confident after every interaction. A genuine appetite for accountability — weekly metrics reviews, transparent pipeline scoring, and continuous performance visibility energize rather than intimidate you.

Practical GenAI fluency — you've already integrated AI tools into your commercial workflows, whether for data analysis, content generation, or operational efficiency.

A Plus If

You Have Experience in AI, data analytics, or SaaS-oriented technology companies.

Formal training or certification in MEDDIC, Challenger Sale, or Command of the Message.

A track record of developing sales talent through coaching, mentoring, or team leadership.

Deep understanding of enterprise procurement, legal review, and compliance requirements for large-scale contracts.

Direct experience managing accounts within the Fortune 500 or Global 2000.

What Makes This Different Role

This isn't a role where you inherit chaos and hope for the best.

You step into a structured, high-performance commercial environment purpose-built for disciplined operators — and you'll leave with capabilities that compound for the rest of your career: AI-native commercial expertise — master the integration of generative AI across the full deal lifecycle, from pipeline diagnostics through contract generation.

This is the defining skillset of next-generation enterprise sales leadership.

Repeatable high-performance frameworks — absorb battle-tested systems for forecast management, deal review, and escalation handling that most organizations never operationalize.

Enterprise pattern recognition — managing a diverse portfolio of complex accounts sharpens your ability to spot trends early and codify winning strategies into scalable playbooks.

Cross-functional leadership gravity — sustained collaboration with delivery, finance, legal, and CS will expand your influence and prepare you to lead well beyond the boundaries of a traditional sales function.

If you measure yourself by the quality of your process as much as the size of your number — let's talk.