Senior Call Center & Communications Lead | WFH & Growth

SuperStaff Outsourcing; Makati; Remote; PHP 559,000 - 669,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

VL and SL cash conversion

Annual merit increases

Great company culture

Career growth and learning

WFH, Night Shift

Job summary

SuperStaff Outsourcing in Makati, Philippines, is seeking a Senior Call Center & Communications Officer to oversee our live answering and company communications functions, delivering a professional experience to clients, families, caregivers, referral partners, and employees. You will ensure messages reach the right teams, maintain call guides and scripts, and escalate urgent issues.

The role requires superb communication, organization, and the ability to manage multiple priorities in a

Qualifications

• Strong communication by phone, email and in person.
• Warm, professional, confident, service-oriented.
• Highly organized and dependable.
• Able to manage multiple priorities without losing details.
• Good judgment for sensitive situations.

Responsibilities

• Oversee day-to-day live answering and call-routing operations.
• Ensure calls are answered professionally and directed correctly.
• Monitor call quality, response times, and message accuracy.
• Identify recurring questions and trends for leadership.
• Maintain caller experience with friendly and clear interaction.
• Support company-wide communications between departments.
• Assist with communications, documentation and projects.
• Coordinate follow-up across departments and ensure timely completion.

Skills

Call center

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Job description

SuperStaff Outsourcing in Makati, Philippines, is seeking a Senior Call Center & Communications Officer to oversee our live answering and company communications functions, delivering a professional experience to clients, families, caregivers, referral partners, and employees. You will ensure messages reach the right teams, maintain call guides and scripts, and escalate urgent issues.

The role requires superb communication, organization, and the ability to manage multiple priorities in a