Senior Business Analyst — Hybrid Front-Office Solutions Lead

Broadridge; Manila; Hybrid; PHP 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Broadridge is seeking a Senior Business Analyst to act as a trusted advisor on front-office solutions, bridging clients with internal teams such as Product Management, Account Management, and Client Support.

This client-facing role emphasizes understanding client needs, delivering value, and driving successful deployments through hands-on configuration, training, and UAT in a hybrid work setting.

Qualifikationen

• :Requirements include bachelor’s degree and strong technical and communication skills.
• :Must have experience with investment or financial services is preferred.

Aufgaben

• Serve as primary technical advisor for strategic clients and translate needs into technical documentation.
• Gather requirements in a consultative manner and tailor solutions to client needs.
• Configure systems, customize workflows, and align features with client requirements to accelerate adoption.
• Act as main escalation point for complex technical challenges and coordinate resolutions.
• Oversee project timelines, budgets, and deliverables with transparent updates and risk management.
• Deliver training sessions and facilitate user acceptance testing (UAT).
• Monitor client health and gather feedback to influence product and service improvements.
• Collaborate with Product Management, Account Management, Client Support, and Engineering to ensure successful delivery.

Kenntnisse

SQL

Excel

APIs

Client-facing

Project management

Ausbildung

Bachelor's degree

Tools

Visio

Jobbeschreibung

Broadridge is seeking a Senior Business Analyst to act as a trusted advisor on front-office solutions, bridging clients with internal teams such as Product Management, Account Management, and Client Support.

This client-facing role emphasizes understanding client needs, delivering value, and driving successful deployments through hands-on configuration, training, and UAT in a hybrid work setting.