Senior Branch Ambassador: Lead Operations & Service Quality

Union Bank of the Philippines; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Union Bank of the Philippines is seeking a Senior Branch Ambassador to oversee daily branch operations, ensure adherence to policies, and drive service quality across the branch. You will manage staff, handle customer complaints, and coordinate with internal control units to safeguard assets.

The role requires strong leadership, a focus on compliance, and experience in banking operations. This position emphasizes customer satisfaction, efficiency, and reliable execution of procedures within a

Qualifications

• Experience in branch operations and service delivery.
• Knowledge of banking policies and audits.
• Ability to manage customer complaints and ensure service quality.
• Strong leadership and people-management capabilities.
• Certification in Lean Six Sigma Orange Belt preferred.

Responsibilities

• Oversee day-to-day branch operations and ensure policy compliance.
• Manage complaints and ensure timely resolutions.
• Maintain service quality and branch cleanliness.
• Supervise Branch Ambassador and Jr Ambassador.
• Coordinate with HR and DOLE inspections.

Skills

Branch operations management

Quality assurance

Customer service excellence

Regulatory compliance

Leadership

Communication skills

Lean Six Sigma Orange Belt

Job description

Union Bank of the Philippines is seeking a Senior Branch Ambassador to oversee daily branch operations, ensure adherence to policies, and drive service quality across the branch. You will manage staff, handle customer complaints, and coordinate with internal control units to safeguard assets.

The role requires strong leadership, a focus on compliance, and experience in banking operations. This position emphasizes customer satisfaction, efficiency, and reliable execution of procedures within a