Senior Billing Escalations Specialist - Customer Delight

LevelUp; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

LevelUp is seeking a highly skilled, meticulous, and proactive Senior Billing Escalations Agent to join an L1 Billing team, acting as a primary champion for customer satisfaction and financial accuracy by resolving complex billing inquiries.

This role supports the Senior Manager of Order to Cash Operations, balancing administrative tasks such as ticket assignment, queue management, Slack queries, and policy exception handling while tackling high-priority investigations.

Job description

LevelUp is seeking a highly skilled, meticulous, and proactive Senior Billing Escalations Agent to join an L1 Billing team, acting as a primary champion for customer satisfaction and financial accuracy by resolving complex billing inquiries.

This role supports the Senior Manager of Order to Cash Operations, balancing administrative tasks such as ticket assignment, queue management, Slack queries, and policy exception handling while tackling high-priority investigations.