Senior BI Analyst

Lwolf; Manila; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Lwolf in Manila seeks a Senior BI Analyst to own end-to-end reporting for the CX organization, including Customer Success, Support, and Onboarding.

You will gather requirements, design data models, build ETL pipelines, and deliver Power BI reports with governance and release management.

Qualifications

• 5+ years of BI development, reporting, or analytics ownership.
• Advanced Power BI including Power Query, DAX, and data modeling.
• Dimensional and medallion data modeling.
• Semantic model governance, including row-level security and workspace access management.
• Advanced Excel with formulas and pivot-based analysis.
• Familiarity with Salesforce data structures.
• Experience with ticket-based work tracking (Jira).

Responsibilities

• Gather and translate stakeholder requirements into technical specifications for Power BI.
• Build and deliver reports and dashboards in Power BI.
• Apply consistent formatting, naming, and design standards.
• Deliver ad-hoc requests via Excel or Salesforce Reports when needed.
• Architect source-to-target data models for new reporting domains.
• Design semantic model structures and DAX measures.
• Build and maintain Power BI dataflows across Bronze/Silver/Gold layers.
• Write and troubleshoot Power Query transformations.
• Scope requests into tickets, manage releases, and maintain data lineage documentation.
• Explain data definitions and limitations to non-technical stakeholders.

Skills

BI development

Reporting

Data analytics

End-to-end reporting

Power BI

Power Query

DAX

Data modeling

Dimensional modeling

Medallion architecture

Semantic modeling governance

Row-level security

Excel

Salesforce data structures

Jira

Tools

Power BI

Power Query

DAX

Data modeling

Jira

Salesforce data structures

Job description

Summary

The Senior BI Analyst owns and delivers reporting solutions that support the CX organization (Customer Success, Support, Forms Design, Onboarding, and Knowledge and Enablement). This role works independently, end to end, from business requirement through finished, released report, with minimal oversight required from the Senior Manager. Responsibilities include gathering and translating stakeholder requirements into technical specifications, designing data models, building ETL pipelines, developing semantic models, and delivering reports within the Power BI platform. The role also owns the operational side of the reporting function: scoping work, tracking tickets, and coordinating releases.

Key Responsibilities

Report&DashboardDevelopment

• Gatherandanalyzebusinessrequirementsfromstakeholders, translatingthemintotechnicalspecificationsandreportdesignswithinthePowerBIplatform.
• Buildtheresultingreportsanddashboards
• Applyconsistentformatting,naming,anddesignstandardsacrossdeliverables
• DeliveradhocrequestsviaExceloranapplication'snativereportingmodule(e.g.,SalesforceReports)whentherequestdoesn'twarrantaPowerBIbuild.

DataArchitecture&Modeling

• Architectsource-to-targetdatamodelsfornewreportingdomainsusingdimensional/medalliondesignprinciples
• Designsemanticmodelstructure:tables,relationships,andDAXmeasures

ETL&PipelineDevelopment

• BuildandmaintainPowerBIdataflowsacrossBronze/Silver/Goldlayers
• WriteandtroubleshootPowerQuerytransformations
• Developandmaintainmanual/spreadsheet-baseddatamaintenanceprocessesforsourceswithoutadirectsystemfeed

Release&ProcessManagement

• Scopeincomingrequestsintoticketswithclearrequirementsandacceptancecriteria
• Managereleaseschedulingandcoordinatedeploymentofdataflow,model,andreportchanges
• Maintaindocumentationfordatalineage,businesslogic,andknowndataqualityissues

StakeholderCommunication

• GatherrequirementsdirectlyfrombusinessstakeholdersacrosstheCXorganization
• Explaindatalogic,metricdefinitions,andlimitationsinnon-technicalterms
• Flagdataqualityorarchitecturalissuesthataffectmetricdefensibilitybeforetheyreachareport
• Operateindependentlyagainstambiguousorincompleterequirements,makingsoundarchitecturalandtoolingdecisionswithoutrequiringdirectionfromtheSeniorManager
• Provideoccasionaltechnicalguidanceandmentoringtootherteammembers

RequiredSkills

• 5+yearsofexperienceinBIdevelopment,reporting,ordataanalytics,withdemonstratedownershipofend-to-endreportingsolutions
• AdvancedPowerBI(PowerQuery/M,DAX,datamodeling)
• Dimensionalandmedalliondatamodeling
• Semanticmodelgovernance,includingrow-levelsecurityandworkspaceaccessmanagement
• AdvancedExcel(formulas,structureddatamaintenance,pivot-basedanalysis)
• FamiliaritywithSalesforcedatastructures(Cases,Users,Opportunities,orsimilarCRMobjects)
• Experiencewithticket-basedworktracking(Jiraorsimilar)

NicetoHave

• SQLorotherquerylanguagefluency
• ExposuretoAPIsorscriptingfordatapullautomation(AppsScript,PowerAutomate)